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“Look, I complain when the server brings me well-done when I ordered medium rare. So once in a while, just to harmonize myself with the universe, I offer praise. Actually, I sometimes go out of my way to ask a customer service call center representative to transfer my call to his/her supervisor, just to register my delight at having a real conversation with a genuine person, equipped with a genuine personality. no script, no false posturing, no nonsense. Sheer delight! I'm convinced poor customer service is a grave threat to national security. Now to the accusations. Kidding. I can't adequately express the level of satisfaction Jim and his staff have brought to us. Every request, every project, every detail is given their sincere, focused attention and carried out in a warm, professional manner. Hard work and attention to detail is what MVP brings to the table, every single time. They know that a happy customer is their best form of marketing. I guess I'm living proof.”