Thunderbird Custom Design

First let me say we're very pleased with the job they did. Jamie Luna (one of the owners) does the design work, is truly a professional, Becky the coordinator and contact person was very empathetic to our concerns and always made an effort to immediately pass them on to the appropriate person. The tradesmen they hire to do the projects are conscientious and professional, cleaned after the job and were maticulos in their work, highly recommend this company.

We initially discussed the possibility of a concrete fireplace at first meeting with Jaime and were told they could "do anything". We then were asked to place a save the date deposit and did. As the weeks progressed our initial idea of what we wanted was converted to a basic looking project based on what they "could not do" and we questioned the estimate that did not separate labor/materials (Jaime was pushing back hard on providing that level of detail which raised our concerns). We ultimately cancelled our project which was due to be started in September after not receiving the input we expected from a supposedly "top tier" organization and then were told we would not be getting back our deposit of $500 because it was "non-refundable" (nothing in writing). We then received an email from Jaime that we were being problematic by asking questions and asking for a minimal grout line (really?). When we posted a complaint, the response from the company was that we were being unreasonable (we were not). I say question everything and think twice about this company - they are not as custom as you think.

Brandon and the team at Thunderbird did a fantastic job on my fireplace wall. From design to completion -the process was flawless. All of the contractors were professional , on time and very nice. I have already recommended them to a couple of friends.

TCD designed and built our fireplace and media wall in September 2023. We initially met with Brandon and had subsequent discussions with Jamie. While we had some initial thoughts on the design, both Brandon and Jamie provided significant thoughts on design and color selections for the feature wall. Everyone at Thunderbird has been very professional throughout the design and installation process. The workmanship is absolutely excellent and each of the installers was polite, respectful and provided outstanding results. Communication was continuous and timely throughout the process. We are truly impressed and very satisfied with the results of the new fireplace and media wall. We highly recommend Thunderbird for anyone who is contemplating such a project. Dawn & Harold, Mountain Bridge

Thunderbird Custom Design exhibited excellence from the first phone call to design and installation. Brandon did a beautiful design. I love it. Everyone at Thunderbird has been professional throughout the process. The workmanship is excellent and the installers showed up on time every day. We knew who was coming and could trust that they would be there. It has been a great experience and our media wall is absolutely stunning.

Their professional and quality workmanship was outstanding. Communication regarding the scheduling of the project allowed you to know what to expect from start to finish. If you want to transform your living space to a piece of art, this is the company to choose!

The quality of craftsmanship; and exceptional customer service truly set Thunderbird Custom Design as a leader in their field. Our media wall project was a truly enjoyable process. Quality work was performed on time, with consistent communication, and attention to detail resulting in a stunningly beautiful addition to our living space. Every member of the team was genuinely dedicated to our satisfaction. A wonderful experience we highly recommend!

From start to finish, excellent workmanship for the entire project. We viewed a completed project at a friend’s home by Thunderbird Custom Design and quickly decided on a media wall for our home. First meeting with Brandon and then a meeting with Jamie to start the design process. With the design that we wanted, we were excited for the construction to begin. The project was meticulously planned and scheduled without any major changes. The staff was well trained and performed their work perfectly. This added value to our home and gives us something to enjoy every day. We are extremely happy with the finished Media Wall and would recommend anyone considering a project to call Thunderbird Custom Design. Rick and Tracy Blackstone Country Club

Thunderbird Custom Designs is a top-notch company who has their act together. They specialize in custom media walls and do it very well. The quality of their work is outstanding. Each person on their team has a specialty and they rotate through the job on their given day(s). Each one was professional, friendly, and highly skilled. The thing that sets this company apart from other contractors is their communication. From the initial consultation to the final follow-up item, their office communicated timely with us and kept us abreast of changes along the way. Every detail was followed up on. We highly recommend this company and are extremely pleased with how our construction project was handled.

I had a feature wall installed and i'm very satisfied on how it turned out. Thunderbird was prompt with all services arriving when promised and resolved minor changes and issues as they came up.

We wanted to thank Thunderbird for their design and building of our stunning new Media Wall. We appreciated how all their employees were very friendly, helpful and skilled. The daily work was done exactly on the time schedule Thunderbird gave us and their updates re timing of work were very helpful for our schedules. Great people to work with, great results! Bob & Gayle Johnson

Great company to work with. Very creative and cooperate with the client demands. Efficient and and keep u very well informed throughout the process. Project was finished on time. Very pleased with the results.