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Expert opinion for quartz countertop quality.

Simon Ford
2 anni fa

Recently I installed a brand new countertop which I selected based on the sample I was provided in the shop. Unfortunately after installation I found that it is less stain resistant than the sample. Talking to the company which is responsible for the material did not resolve the issue.


This is how countertop gets stained:

After cleaning:


At the same time I have a sample of the same material from that brand that does not get stained.


How this is possible? Ideally I would like to find an expert who can answer the following questions:


1. What is the reason a quartz countertop gets stained?
2. Why are quartz countertops not stain-proof?
3. Why might my countertop be less stain resistant than a sample of the same quartz?


Thanks

Risposta in evidenza
  • PRO
    Vicostone USA
    2 anni fa

    Hi Simon! Vicostone samples should perform at the same level as your Vicostone countertop. Samples have no added coating or protection. If you are noticing an obvious difference in stain resistance between your sample and countertop, we reccomend contacting your Vicostone installer with a description of the issue and a list of any cleaners or treatments you may have already used.


    You can also contact your Vicostone regional distributor directly by registering your product for warranty on their website and sending them a message. A list of regional distributors available on our website: https://us.vicostone.com/en/where-to-buy


    Please also feel free to send us a message in case we can help. Thank you for sharing your experience, and we hope you have a great day.

    Commenti (22)

    • PRO
      Joseph Corlett, LLC
      2 anni fa

      It's all the same stuff.

    • Simon Ford
      Autore originale
      2 anni fa

      @Joseph Corlett, LLC, sorry what do you mean? Whatever I tried on the sample it always comes clean which is not the same for my countertop. There must be a difference.

    • mainenell
      2 anni fa

      How long are you leaving the staining material on the sample? How long did it stay on your countertop?

    • Simon Ford
      Autore originale
      2 anni fa

      The same time. I have a comparison test where I put tea on the sample and the countertop. After 12 hours when the tea got completely dry I attempted to clean. The sample came clean while the countertop did not.

    • lynne3450
      2 anni fa

      Simon what brand quartz do you have? So disappointing! Did you try Liquid Soft Scrub?

    • Simon Ford
      Autore originale
      2 anni fa

      The brand is Vicostone. I only tried recommended solutions from their maintenance and care guide. The thing is I am looking for a professional opinion for what could go wrong with the slab that its stain resistance got worse.

    • PRO
      Joseph Corlett, LLC
      2 anni fa

      Simon:


      I've been in the engineered stone business since its inception and have never heard of a situation like yours.


      No, estone counters aren't stain proof. Corian is.

    • Simon Ford
      Autore originale
      2 anni fa

      And yet, it happened. Whatever I do with the sample it always gets clean. However, even tea leaves pretty stubborn spot on my countertop.

    • PRO
      Joseph Corlett, LLC
      2 anni fa

      Simon:


      Try some Tenax Quartz Toner please.

    • PRO
      Granite City Services
      2 anni fa

      Very unusual. I wonder if the sample has a coating like wax. Clean the sample with acetone and then do your tests again .

    • H202
      2 anni fa

      I would wonder if the sample has been touched by so many hands, all covered with oily residue, that it has absorbed over a period of months or years. And if that impacts its ability (or inability) to absorb a stain.

    • Simon Ford
      Autore originale
      2 anni fa

      @Vicostone USA, My local Vicostone distributor is not really cooperative. They de facto acknowledged the problem but did not provide a solution that would work for me. Take a look at the pictures of the comparison tests:

      initial:


      tea on


      after 10-12 hours


      The stain after cleaning:


      The sample after cleaning is the same:


    • User
      2 anni fa
      Ultima modifica: 2 anni fa

      It’s a knockoff of a more reputable brand, so what do you want. Despite the claims, and willful blinders on some, quartz is NOT ”all the same stuff”. Not even close.

      The issues with the low priced non genuine Breton produced brands are *numerous* and ugly. It is the industry’s dirty little secret that too many want to ignore.

      Knockoff Breton machines that don’t reach the correct pressure or temperature can NEVER produce ”the same” material as a result. And that isn’t even considering the lower quality resins or impure quartz rock that are used. It might be a similar recipe of “plastic and rock, heated under pressure”, but you do not get ”the same” results with bad ingredients and poor machinery. #justthefacts

      #Yougetwhatyoupayfor.

    • PRO
      Vicostone USA
      2 anni fa

      @Simon Ford Simon, thank you for the pictures and description of your issue. I'm sorry to learn about your experience with your local distirbutor. Please email us directly so that we can provide you with better support: https://us.vicostone.com/en/contact-us


      If you are located outside of the US, we can still help you get in contact with the best local team for your request.


      @User Thank you for your comment. You are correct that non-Breton quartz is less durable and stain resistant than quartz made on authentic Breton machinery. Professionals and homeowners can verify which quartz brands use Breton on the Italian company's official website: https://www.breton.it/en/engineered-stone/main-breton-engineered-stone-manufacturers. All Vicostone products are made on authentic Breton machines in our Hanoi, Vietnam factory.

    • Simon Ford
      Autore originale
      2 anni fa

      @User, I would agree with #Yougetwhatyoupayfor and would not complain if the installed product had the same quality as the sample. This is exactly what gets me - you shop around, do tests, research, check people's reviews and at the end receive unexpected result. The sample has excellent quality. I was so happy to find this brand at first. But after installation I found it is not the same. How frustrating it is? And on top of that company just does not want to deal with it. Thank you for your reply i suspected something like that happened during the manufacturing process of the slab but since I am not from that industry noone would listen to me.


      @Vicostone USA, lets try it. I already emailed my request to Vietnam head-quotes before but it came back to my local distributor which like I said seemed was not interested in resolving this issue in a friendly manner. So that was the dead end.

    • cheri127
      2 anni fa

      @User Seriously?! Did you read the posts by the OP?! The sample and counter react differently. How is this the customer's fault? @Simon Ford I hope you find resolution. It looks like the company wants to help. Please come back and let us know what happens.

    • Simon Ford
      Autore originale
      2 anni fa

      @cheri127, I sent a message to @Vicostone USA, waiting for a reply. Will keep it updated.

    • PRO
      Vicostone USA
      2 anni fa

      Thank you for your message, Simon. We've responded to your email and hope to hear from you soon so we can help resolve your issue. Please let us know if you need anything else in the meantime. Have a great day!

    • Simon Ford
      Autore originale
      2 anni fa

      @Vicostone USA, thank you for a prompt response. I just replied on your email.

    • PRO
      Joseph Corlett, LLC
      2 anni fa

      "You are correct that non-Breton quartz is less durable and stain resistant than quartz made on authentic Breton machinery."


      Vicostone:


      Please provide scientific substantiation of your claim.


      Thanks.

    • PRO
      Joseph Corlett, LLC
      2 anni fa

      “Today, Chinese quartz represents approximately 50% of the market. The factories in China were innovators in many different types of quartz looks, including the most popular looks in the market today such as Carrara, Calacatta and other white marble quartz looks."

      Rupesh Shah of MSI


      "“On the other hand, as for ourselves, we worked with some of the top-quality suppliers and producers in China,” Cohen continued. “They were reasonably priced in the market. The most expensive in China, but their quality was one of the top from any quartz I have seen around the world. There was good product out of China and it’s sad to see they will lose that opportunity. Also, the public could benefit from those companies. There were some really beautiful products coming out of there that people can’t get now."


      Evan Cohen of Quality Marble & Granite located in Ontario, CA.


      More here.

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