skip to main content
Foto
Foto
Magazine
Ultimi Articoli
Discussioni Houzz
Ricerche Houzz
Accedi
Houzz Logo Print
Esplora le discussioni
danr

poor product review

danr
3 anni fa

Whatever line of Legno Bastone you choose, you better hold your breath until your order arrives and hope sample and their website pics are truly representative of actual product because our Franchino line was not even close then we had to battle with manufacturer to take it back!! No apologies or customer service whatsoever, leaving 1/2 our house in shambles and ripped down to the subfloor for several more weeks until another flooring brand is put in!!

Franchino - LaFamiglia - Legno Bastone Wide Plank Flooring · Maggiori informazioni

Commento (1)

  • PRO
    Legno Bastone Wide Plank Flooring
    3 anni fa

    We are sorry to hear about the overall experience you have had, Legno Bastone strives to provide the highest level of customer service. The finish “Franchino” is a smoked floor and the tannins in each tree react differently to the smoking process. We expect that this is explained upon selection by our authorized dealers. When/if a client request samples, we do our best to provide a range so you are aware of the color variations. When a smoked floor is purchased we provided/inform the dealer that there will be color variations and recommend installers to blend planks from multiple packs to ensure the balance of color and graining so the floor will have a cohesive look. Please note that another production run was offered in place of the provided flooring and pictures were supplied to your dealer for you to choose. We are aware that you were not pleased with the range of either option, so we accepted a return from the dealer for full credit to their account. We wish you the best on your home.


    Regards,

    Legno Bastone Wide Plank Flooring

Sponsorizzato

Ricarica la pagina per non vedere più questo specifico annuncio

Altre discussioni
COME POSSO ABBINARE IL TAVOLO CON QUESTO TIPO DI CUCINA ? Consigli
40
Help: schema di posa pavimento 60 x 120
45
Consiglio arredamento cameretta piccola
10
Potete consigliarmi sedie sala da pranzo?
15
Consigli disposizione open space 26mq
0
Italia
Personalizza la mia esperienza utilizzando cookie

Houzz utilizza cookie e tecnologie simili per personalizzare la mia esperienza, fornire contenuti per me rilevanti e migliorare i prodotti e i servizi di Houzz. Premendo su "Accetta", acconsento all'utilizzo dei cookie, descritto ulteriormente nell'Informativa sui cookie. Posso rifiutare i cookie non necessari cliccando su "Imposta le preferenze".