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gimmedesign

Has anyone purchased from the website www.villa-di-milano.com before?

gimmedesign
4 anni fa

Hi,
I am interested in purchasing furniture from Villa di Milano. https://www.villa-di-milano.com/ However, I had never heard of them before and the answering service seems unprofessional and clueless to say the least. They don't seem to be able to answer any questions about the company. They only forward you to a member of their sales team in Italy who you cannot call directly. Does anyone have any experience buying from them? Is this website a scam? We wanted to buy from Europebynet, but it seems like they might have gone out of business. The business model seems similar, but I want to make sure the company is legitimate before purchasing. Any input would be appreciated!

Risposta in evidenza
  • PRO
    Villa di Milano
    4 anni fa

    Dear margrethe2nd, you accuse us of being fraudulent but you publish your statement under a false name and twist the truth, which shouldn't be necessary if you were right.


    1. Your order was placed on Tue, 08 Oct 2019 and not in August.

    2. It may very well be the case that the big design house has never heard of us but that does not change the fact that their production is very very slow and we have been given a wrong delivery date. We understand that you are upset and share your frustration, but we didn't mislead or defraud you. Just have a look at the reviews of any other online seller of Italian furniture and count how many of them mention months long delivery times and delayed orders. Whoever claims that there are quick deliveries for this kind of furniture simply does not have any clue or has bought a showroom piece vs a custom made one.

    3. How do you prove or assume that the "dozens of fraudulent charges" originated from the purchase on our website? Neither we nor our payment processor have access to your credit card information or save this information locally or online. We make use of AES-256 encryption, Strong Customer Authentication (SCA) and 3D Secure verification for any credit card charges. Also every professional payment processor from western countries has very strict KYC procedures and cancels any merchants that exceed 1% of orders with chargebacks immediately. This statement is simply a false accusation and we kindly ask you to provide proof for it or take it back.


    To summarize, we have paid for the production of your bed in October and it has been manufactured by the big design house according to your requirements, which took longer than we have been advised when we placed the order, for which we apologized several times but this is simply out of our control. You are very welcome to check the serial number, production date and all the details with the manufacturer when you receive it and it should be very obvious that we didn't mislead or defraud you. Whether the person you have spoken to has heard of us or not does not change the fact that their production is slow, so why do we get the blame for it?


    Lastly I want to share my personal opinion as a seller, from last year on we rather sell smaller, lesser known brands that provide reliable delivery dates or ready-made pieces than being caught in the middle between a slow, big brand that gives false estimates and waiting customers that blame us for the delays in production. There is absolutely no meaning in doing such a transaction with all the back and forth, bad feelings on all sides and the damage to our reputation.


    We have delivered to hundreds of high-end contractors, builders, hotels and private customers in the US and worldwide. Most of those orders have been completed in the advised time-frame or even quicker and without even having been in contact once, so we don't have a lot of reviews but we have many repeat orders from commercial customers, so we must do something right.

    Commenti (13)

    • sushipup1
      4 anni fa

      Seems pretty obvious, Buy from someone else.

      gimmedesign ha ringraziato sushipup1
    • gimmedesign
      Autore originale
      4 anni fa

      I would really appreciate it if someone who has made an actual purchase from them would share their experience here.

    • Lars
      4 anni fa

      You might get a better response if you post this question on the Home Decorating forum. The furniture forum does not get much traffic. Have you tried chatting with them on-line through the web site? They probably have Italian business hours, and so depending on where you are (I'm on the West Coast), the time difference could be important.

      I would write them an email in Italian and see what response that gets. It might be very different from the response you get if you write to them in English.

    • gimmedesign
      Autore originale
      4 anni fa

      Thanks for the advice, Lars, about posting my question to Home Decorating. The sales team in Italy does speak English so that isn't the issue. Though I do appreciate the offer to write the email in Italian. I would just like a way to verify that the business is legitimate given that they are based in Italy and I would have limited recourse if anything were to go wrong. I can't find any reviews or additional information on them.

    • PRO
      Villa di Milano
      4 anni fa

      Dear gimmedesign,


      thank you for your message. We understand your concerns about buying online internationally and we admit that we are not happy with our current phone answering service as well. Our main problem is the time difference because we receive most US calls from late afternoon well into late evening in Europe and it is not easy to find people with deep product knowledge to work that late shift. That is the reason why we have an American phone reception service but it is impossible to have the receptionists answer questions covering our whole product line of +100.000 products. Long story short, we are well aware of this problem and trying to find some dedicated specialists either in the US or for the late shift in Europe to answer questions and provide competent customer service.


      Regarding the legitimacy and trustworthyness of our business we are happy to provide you with references. We mainly sell to contractors, interior designers and commercial clients such as hotels, not so much to private customers.

    • Stephanie Schulman
      4 anni fa

      Hi, did you end up purchasing from the establishment and can you post your experience? Thank you

    • gimmedesign
      Autore originale
      4 anni fa

      No, we didn't. The pieces we wanted take a loooong time to make, so in the end it was too much for us in addition to the uncertainty.

    • margrethe2nd
      4 anni fa

      I ordered a bed and two night tables from Villa-di-Milano, last year, with a December scheduled delivery date. This was assuming 6 weeks for production and 2 weeks for shipping. The last email from them said it would arrive in the US January 23, and then would have to be shipped to me. I have written them a couple of emails and not had a status update. I will let post an update. Villa-di-Milano, you should know that this makes purchasers very uncomfortable and the delay is not helpful to the reputation of my beloved Italy.

    • margrethe2nd
      4 anni fa
      Ultima modifica: 4 anni fa

      ALERT! Villa-di-Milano is a fraudulent website. I ordered a bed in August that was supposed to arrive in December. When I finally called the manufacturer to confirm they did business with Villa Di Milano, they had never heard of them. I had the credit card company reverse the charge and instantly dozens of fraudulent charges were made on the card. The lesson is, nobody actually can give you a great price on a custom made piece from a big design house, period. I guess that sounds obvious but I was taken in by a very convincing website.

      gimmedesign ha ringraziato margrethe2nd
    • Rebecca X
      3 anni fa

      I ordered a hard to find Grohe item and received it in less than a week. Shipped to california. I was pleasantly surprised by how quickly i received the product.

    • Paul Katralis
      3 anni fa

      Stay away from them! Ordered in June, items were due August and pushed back to October. I have now lodged a charge back in December as they are completely ignoring all emails and have completely disappeared.

    • vernon jones
      3 anni fa

      I have a very negative experience as well. I ordered 6 child toilets for my childcare business. The toilets were shipped but Villa di Milano supplied an incorrect contact email address for for the receiving plumbing company. Midway through the shipping process and email is supposed to be received by the plumbing company from Fed Ex. By Villa Di Milano giving the Fed Ex the wrong email address the plumbing company was never notified about the toilets just setting in Memphis Tennessee and waiting on information requested by Fed Ex so the toilets were sent back to Europe. We could not get back in touch with Villa Di Milano for 2 months. Finally we did here back from them and we requested to have the toilets shipped back and even volunteered to pay for reshipping. Again they have gone dark. My business is scheduled to open in one week and I do not have child wall hung toilets. This entire process started in September 2020 and I still do not have the toilets I ordered from Villa Di Milano. Im also out of nearly $6000 for the purchase of the toilets. This has been a nightmare experience. I'm baffled by the lack of customer service from Villa Di Milano.

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