CIOT | Stone & Tile

J'ai commandé un comptoir 1 1/4 d'épais. Après plusieurs retard, le comptoir est arrivé. Mais il avait 3/4 d'épais. On a validé: l'erreur vient du vendeur de Ciot. Même Ciot reconnait qu'ils ont fait une erreur. Les options ? 1) Commander un nouveau comptoir avec des délais de plusieurs mois. 2) Prendre le comptoir 3/4 et faire des ajustements de menuiserie (environ $1000) aux armoires pour "gapper" le comptoir plus mince au niveau des armoires. La réponse de Ciot: on vous vend le comptoir 3/4 au MÊME PRIX que celui de 1 1/4. Raison: les prix ont augmenté entre le moment de commande et de livraison !!! En gros, on se retrouve que l'erreur de Ciot va nous coûté $1000 alors qu'eux s'en lave les mains com-plè-te-ment ! En plus la succursale de Brossard renvoyait la balle au siège social de Montréal pour dire qu'il ne pouvait rien faire. Bref, c'est pas parce que le magasin est beau que le service est bon. Ne faites pas affaire avec eux.

Very nice products. However, we have had the same bad experience twice. We showed up to pick up our order, it was missing. Despite the prior calls to our salesman to advise him that we were doing a pickup. Both times they had already sold or delivered our merchandise to another customer. What a lack of responsibility and what poor follow-up with its customers! Unacceptable. I do not recommend this place at all.

Fantastic supplier, the selection is very good and I can not ask for more, Great customer service after sale. I really recommend Ciot for your project.

Good job. I am very satisfied! But only 4 stars because price was more hight than I wanted. Good job. I am very satisfied! But only 4 stars because price was more hight than I wanted.

Our contractor asked us to visit three different tile places for our bathroom renovation. We hate tile shopping and find it so difficult to select the right tiles. We went to two prior stores before visiting CIOT and were so disappointed as there was virtually no customer service at their competitors. Upon arriving at CIOT's fantastic showroom we were connected with Alex Lafarciola. She is amazing!!!!! She immediately shined with personality and asked all the right questions about our project. She then was full of suggestions based on what we told her. She listened to our budget and the colors we required. She made us aware of everything we needed to know about the tiles we selected. She truly is the Salesperson you want to work with when arriving at CIOT. So Happy we met her!!!!!!! Thank You Alex!

We work closely with Ciot on may kitchen, bathroom, and fireplace projects. We love the professionalism, the preciseness, and the overall looks that Ciot aids us to provide. They are amazing to work with.

We dealt with Mrs. Sandra Cruciat , sale representative at Ciot Montréal and were enchanted by her professionnalism, patience, avaibility, and guidance. Mrs. Cruciat was very resourfull and generous of her time. We would repeat the experience any time and highly recommand her and Ciot.

Very good tile quality. We recently renovated our kitchen and bathroom and were very happy with the wide selection available

great products and great customer service. I need assistance with colour and style. Im happy with the results. Dufferin and Lawrence location

We have had the pleasure of working with CIOT on a number of projects and the end result is consistently beautiful. The staff is knowledgeable and they pay attention to detail.

As a professional interior designer in my field I want details and perfection and quality I use Ciot because I can deal with the sales director Marco and know that his service to me is second to none He listens when I need to create something different and special for each individual client and is patient and allows me to push the boundaries He in particular is exceptional and together we work well as a team (my tenacity his patience!) Even though some clients find other suppliers less expensive I prefer to use Ciot because I know the product is of quality and I have worked for many years with the installation guys and they know there are no corners to be cut with me they are highly professional and if ever we have a problem it is resolved immediately

Ciot does indeed have beautiful products and presumably skilled designers, but there are two reasons why I will never shop there again. 1) The consultant I spoke with started the conversation by asking the purchase price of our house, suggesting (I thought initially in jest) "What, one, maybe two million"? When I told him the price of our three bedroom, one-car, suburban family home, he grimaced and immediately gave me to understand through facial expressions, body language, and sarcasm that I couldn't afford to be shopping at his store. That was not his assumption or decision to make! I proceeded through a painful consultation with him, as I was trying to find a unique backsplash tile that would really pop. His attitude, however, was so disdainful and thus despicable to me, I decided not to buy the tile and I will never return. 2) While there, I saw the exact model of bathtub that I later wound up purchasing -- at a much friendlier store, and for less than half the price listed by Ciot.