Ocean Spray Hot Tubs and Saunas

We purchased a Hot Springs sauna from ocean spray a year and a half ago. It had major internal defects and leak issues even though we take extremely good care of it. We use it a couple times a week, only my husband and myself -no children, no guests, nothing. The tub has cracks and leaks throughout. Ocean Spray was very difficult in responding for repairs. We had to wait two weeks at a time for a technician who came without proper tools and equipment, and then we had to schedule follow ups that took two weeks at a time - and that was just for diagnostics. Hot tubs are not supposed to crack within a year! After several weeks of back and forth, they finally got the manufacturer's ok to replace our defective hot tub. If they had been more responsive earlier in this process, we wouldn't have had two months of headaches trying to contact someone to help us. All in all, the hot tub was replaced after about 8 weeks. Hopefully we'll have a fully functioning tub for the 10-15 years promised when we purchased.

They will SELL you a hot tub. The problem is when you need it repaired! We had to have ours repaired a year or so ago and it took 3 weeks. We called because we need a motor replaced. No return phone calls. A man came and looked at it, (2 weeks ago) told us 800.00 to replace the motor. We haven’t heard a word since then. Hot tub companies only fix what they sell, so there it sits, broken. Shop elsewhere. You have been warned.

Ocean Spray has been great to work with, from the day I bought my hot tub 9 years ago. They helped me to choose the right tub, and their service staff has taken great care of me since.

I had great experience. They ware profecional, on time. Even my problem with hot tub conection wasn't resolve, because we need electrician connect GFI box first or be there in same time with spa guy. They still send me info how to connect GFI box step by step. I thought that's was nice of them to fallow up

Highly professional and timely every time I have called on them. I would recommend them to friends or family without reservation.

Very knowledgeable. Never tried to push or up-sell. Simply listened to our needs and accommodated us. Very happy with the spa. More importantly, his maintenance info has kept it in tip top shape.