Two Maids & A Mop

There are several inaccuracies in this post. You have been a client with us for over a year and we have always shown up when we said we would. We cleaned last week and my office manager followed up right away and offered to send the team back which you refused. We will send a team back within 48 hours to reclean any areas missed. You also refused to pay us for the cleaning even though the ladies did do work at your house. Our policy is not to give refunds, but to send the team back to reclean until a client is fully satisfied. However, we do need to be paid. You stated that you would not pay us for the cleaning and that you would contest any charge with the credit card company. I am not going to send a team back to reclean for a cleaning that was not paid for. It is hard enough on a small business like mine to give one free cleaning, I certainly can not do two. We will work hard to make sure our customers are satisfied. In this case we followed up and offered to send the team back and you refused. You also refused to pay us for any of the work that the ladies did do. There would be no business reason to send a team back to your house when you refused to pay for our service. My hard working ladies do not work for free.