Signature Hardwood Floors

First, let me say that Signature Hardwood Floors came highly recommended by a neighbor. Trusting the referral I hired Signature. My experience was the complete opposite of theirs. We have three children so we were away the week the floors were done. When we returned we discovered a significant amount of sanding that wasn’t done on the main foyer stairs and around the edges of corners etc. It was clear that the middle of the stairs were sanded by a machine, but no hand sanding done on the ends. They were rough, sloped inward and look splotchy. Additionally, the toe-kick under all of the doors was not reinstalled. There were numerous spots where stain was slapped on leaving long runs and drip marks along the bottom of cabinets, including white cabinets. Danny said that it was all taped prior and it was bleed marks. They were clearly wipe marks and anyone intelligent person could see that. The floor under the bathroom sink legs was never touched. Instead of removing the legs, they created unsightly sand marks are around the legs in a circular motion. I even met with Danny, the owner the week before my job and confirmed that the legs would be removed and floor finished under neath. Stain was slopped down the white trimmed foyer that had been recently painted. I had to have my painter repaint using several coats to cover the stain. There are visible circular sand marks in several areas as well as over 37 nail shot into the top of several boards (on a one foot square area) in the middle of my hallway. They said it was a squeaky board. Stain was slopped onto the carpet in my family room. Their solution was to cut the carpet fibers out where the stain was. I had two other floor companies come give me estimates to fix the floors, both said they do a lot of repair work for customers after Signature. They said it was sloppy work. Unfortunately, many of my issues can't be fixed unless I completely redo all the sanding. They did come back to try to fix several of these issues. Their way of fixing the unsanded corners and edges that were a different color finish was to use minwax pencils to color over the top. When I did confront the owner about the issues and how I was very unhappy he told me my expectations were too high. Additionally, several of the workers wondered into my master bedroom and bathroom before noticing the motion triggered security camera I had set up. At the end we decided to deduct what we estimated it would cost to have someone else make the repairs (what could be done without a complete redo). Signature agreed nothing more was said. Looking back I regret even paying what we did. One of the other companies couldn't believe I paid for the poor quality I received. Save yourself the headache and call someone else.

The Signature Hardwood Floors team was an absolute pleasure to work with! I decided to contact them after seeing the beautiful floors they installed and refinished in my friend's home. From the very beginning until the end, the entire team ensured that we were comfortable, as well as informed, about each individual step of the process. They were additionally helpful in selecting the perfect flooring needed for my home and my lifestyle. Everyone in the company was kind, professional, and the best part, quick! I would definitely recommend them for anyone considering hardwood floors.

3/8/2016 I really did not want to write this review but felt compelled to make customers aware of the problems before they contract this company. Dan was a really nice person and I enjoyed working with him personally however the workmanship and quality of the product he supplied was subpar. It has been 3 years since my floors were refinished and there is almost no finish left. I hired Signature floors to refinsh my entire first floor and finish and install shoe moulding in the living room, Diningroom kitchen combo, hall, and 3 bedrooms. We stored all of our furniture in a POD in the driveway and lived in the basement while work was being completed. I wanted a high gloss finish. The initial finish that they applied, did not dry correctly. I was told it was faulty, but I think the coats were applied too quickly. The finish dried with a scaley finish like someone laid a fishnet across the floor. It was horrible. I called and left messages but since I live so close to the office I drove over and stalked Dan. He followed me home and agreed it needed to be refinished. The floor had to be resanded and refinished again. Meaning no walking on it for a few more days. Not fun. The really sad part is that the workers did not remove the shoe moulding that they installed when they resanded and you can see that they did not get close enough to the walls, leaving swirled depressions along the edges on the entire floor. It is really noticable around the corners along the fireplace surround and the door openings of all of the rooms. I also do not think they added 3 coats of polyurethane as they agreed. They added maybe 2 coats but definitely not 3. I was so exhausted when they were done, I just wanted to move back in so I let it go. Well now they floor is splintering in a few areas. My son slide across the floor in his socks and ended up with a 3 inch splinter. The thought of having to hire someone else to redo the floors is horrifying. The floors lasted 55 years without incident and 3 years after refinishing need repair.:(

This is the third time we have commissioned Signature Hardwood Floors to work their magic, the first two times were gifts for floors at our children's homes. For years we denied the need to replace the dirty old 80's carpet on two flights of stairs and second floor bedrooms in our own home with hardwood stairs and hardwood floors. We thought both the process and the price would be prohibitive nightmares. Well, we are delighted to share that Signature instead made a dream of clean wood floors come true! The transformation from old carpet to new pre-finished floors is magnificent! While Signature was here they also gave our first floor hardwood a deserved face lift and necessary protective finish. Every person who we met from Signature Hardwood Floors was professional, friendly, trustworthy, and above all, attentive to detail! Everybody was so easy to work with, from the original estimate to the final walk-through. Thank you, Debbie, Danny, James, Mingo, Fidel, Eloy, Ricardo, Ottis, and others we're leaving out! Sincerely, Anne and Stew C.

I interviewed a number companies when looking for hardwood floors to go into our bedroom. Signature Hardwood Floors gave me the best price for what we wanted. The owner himself came out to meet me, took measurements and give me an estimate. I could sense the honesty he had with me and pride he had for his business. Such professionalism! The job was completed on time as promised and the bedroom floor is simply beautiful! If I am ever in need of hardwood floors again, Signature Hardwood Floors will be the one to call.

Great company to work with and price was very competitive! We would definitely recommend them to our friends and family.

Our floors look wonderful,I love this company, they are fantastic to work with,very personable and they strive for perfection in the job they do. I was pleased with the crew that handled our job, very professional and efficient,when it is time to do the other floors in our home,I will not call any other company except Signature.

Very happy with my dealings with SHF. I felt my quote was really good for the work provided, and the SHF team worked very timely around my schedule to perform the work. I was very happy with the final product, and SHF followed up with me to make sure I was satisfied, too. I would definitely recommend them.