Pella Windows and Doors by Horne

Great Service from start to finish - from meeting with salesman to saying good-by to installers, Available and responsive - always.

Renee Patterson is a friendly and excellent sales representative. She made us feel comfortable on getting what she thought would best fit our needs. Answered all the questions we had and got back to us quickly. Not only would I recommend Pella Windows, I would recommend Renee to anyone interested in looking at Pella Windows as an option.

Attempt at getting a window repaired was a nightmare. Many months later the repair is still not completed. Poor and rude communication. Two different technicians with no communication between them as to what needed to be done. Will never buy another Pella window. Would NOT recommend this business.

Roger was our sales rep and he did a good job overall. We had 9 Windows replaced in our home, the Windows work and are nice looking and the installation appears ok. I did have a major issue with the lack of preparation and clean up. My five year old nephew found a nail on my deck under one of the Windows the day of the installation, I started looking around and found nails and screws all over my deck. After that we went inside and found my dog chewing on a 1.5" staple, later we found two more staples on our floors. I also found a lot of metal shavings on the outside of my home on the ground underneath the Windows, these are sharp pieces cut with tin snips that can easily cut someone's bare foot or one of my dogs. I spoke to Shaun Precous, a manager and he wasn't very helpful. He said he was sorry it happened and that I should go outside and clean up the nails myself if there were any. Then the next day he offered to send a crew to my house, of course he only offered this after I told him that's what I wanted done. However, I didn't want it done the next day I wanted it done now, we spent 4,660 dollars and I spent two hours cleaning up metal and nails and screws. Also there is an oil stain on my driveway from the installers truck that wasn't there before he parked on my driveway. I attempted to contact Roger but have not heard back from him either, so at this point I get the feeling that he got his money and no longer cares about me. Not a great experience, I had wallside Windows do an install on my previous home and it was much better, I should have continued to do business with them.

Roger was our salesman and he was patient and explained everything very well. The installers were very friendly. I watched them install my door and they did excellent work. I was very satisfied with the finished product. It was a quality door and it fits the space very well.