Chi siamo
Servizi offerti:
Baseboard Installation, Basement Remodeling, Bathroom Remodeling, Countertop Installation, Crown Molding Installation, Deck Building, Deck Repair, Demolition, Drywall Installation, Electric Fireplace Installation, Exterior Door Installation, Floor Leveling, Flooring Installation, Garage Building, General Contracting, Home Additions, Home Remodeling, Kitchen Remodeling, Laminate Flooring Installation, Lighting Installation, Linoleum Flooring Installation, Outdoor Kitchen Construction, Porch Design & Construction, Project Management, Range Hood Installation, Roof Installation, Roof Replacement, Shower Installation, Siding Installation, Sliding Door Installation, Stair Installation, Stone Installation, Stone Masonry, Stone Siding, Subfloor Installation, Tile Installation, Trim Work, Vinyl Flooring Installation, Wainscoting, Water Heater Installation, Wheelchair Ramp Installation, Window Installation, Window Replacement, Wood Floor Installation
Zone servite:
Charlotte, Harrisburg, Huntersville, Matthews, Mint Hill, Myers Park, Newell, Paw Creek, Lake Norman, Cornelius, Mooresville
Categoria
Dettagli aziendali
Nome dell'azienda
Omega Remodels
Numero di telefono
+1 704-361-8812
Sito web
Indirizzo
Charlotte, NC 28269
Costo medio di un progetto
$500 - 100,000
We are shocked, and confused about this review.
We completed a total of (3) bathrooms, as well as additional work over an extended period of time. I need to add that there were a large number of change orders that required additional time. We wanted to be sure that everything was done to satisfaction, as well as provide quality.
We were even called back a couple of times to do more work for you. Again nothing was said about our craftsmanship. We have a team of people, so yes there where a few different people working throughout the duration of projects.
As for the leaking shower floor, I’m sure this has been frustrating for you. We did send out a plumber to evaluate and determine a diagnosis. We even paid for the expense of this inspection appointment. He determined that it was no fault of Omega. We also were informed by the you upfront that there had been more than one contractor working in the home, after we finished our portion. More specifically, you hired a Contractor to work in the master bathroom shower to complete “re-grouting”. You informed us that you had recently noticed a leak in the ceiling above the shower, after 3yrs of completed work by Omega.
After reviewing the photos submitted online of the shower pan, as noted; the shower pan is dry. The exterior portion of the shower pan that was damaged was under the installation of the shower glass. It appears that the seal along the base of the shower glass was damaged. If your previous Contractor came to remove grout or caulking, the membrane was sliced causing water, and moisture from the shower glass to escape the waterproofed area.
This is why we allow a warranty period so that Customers are able to use our services for touch grouting or caulking work, or any additional work related to the installation. We cannot warranty anything after another Contractor has already been present, or after the presented warranty period.