Icon Building Group

Wonderful custom builders! Built our home exactly as planned. Very responsive throughout the build and after closing with any questions that we have had. Would recommend them to anyone!

We are very happy we chose Icon to build our dream house. Everyone was always very responsive to our many questions. Working with Sheryl our design consultant was delightful, she was very patient with our questions and had numerous suggestions and ideas. Our project manager Mike, made everything right. He took care of anything that "wasn't just quite right" and incorporated our late changes seamlessly. Prior to our 1 year anniversary, we hired an inspector to go through our home looking for any issues - that inspector was impressed and said that our home was well constructed. We would definitely recommend Icon to anyone who is looking to build a custom home.

The builder attempted to finalize the deal despite the 'swamp' conditions in the backyard of the property, which you can see in the attached picture. They insisted they had obtained the certificate of occupancy and wouldn't make any alterations. Ultimately, I had to spend $4500 plus fees for an attorney and village inspector to demonstrate that the fault lies with Icon Building Group My disappointment deepened when Icon Building Group didn't address the problem after regrading. I incurred additional expenses by having to hire a village inspector to establish their mistake. As a customer, if you're indifferent to financial losses and fluctuations in interest rates because of their delay, please choose the builder Furthermore, my house, worth about $1.8 million, appears to be a small concern for their larger business. The owner shows little concern about losing customers. Instead of collaboratively resolving issues, they employ several lawyers to engage in disputes. Unfortunately for the builder, their lawyers are far from excellent, often having to rectify their mistakes after engaging in pointless arguments I must acknowledge that Tim and Mark were instrumental in resolving many issues. Their proficiency in their roles is commendable. As a result of their assistance, I've decided to upgrade my review rating from one star to two stars

Wow! I cannot express how happy we are in our new home due to the excellent work ICON Builder did building our new forever home. From our first meeting with Charlie, start to finish, the process was both enjoyable and seamless. The Buildertrend tool kept us up to date almost daily. We loved watching our home “GROW” from land clearing to landscaping. We cannot be happier. Special thanks to Charlie for his inspirational support. His commitment to customer service expands to the design team, project managers and post close service management.

We feel so lucky to get our dream house built by Icon building Group/Charlie. They have the best people onboard to make the project delivered as promised. Charlie understands the requirements and helps you with his expertise knowledge to build your home. They have the best team to help you with design, guidance and execution of the project. They have the top and very wide range of design selections when it comes to interiors in their design center. They have various levels of selections to accommodate within your budget and styles. When it comes to luxury Icon gives you the top end where sky is the limit. If you want to have the best custom home, then Icon building group is the address. We dreamed of a beautiful house within our budget and Charlie/Icon helped to achieve it. Charlie is very professional and a man who keeps up his promises till the end. Charlie, being owner/CEO, spends time to guide you in right directions. personally find him a very kind person who understands the emotions of his customers. If you have a passion for a beautiful home, you will connect with him within no time and without hesitation because he has the same passion for building beautiful houses. The quality of construction whether it is exterior or interior is immaculate. Now, when it comes to visitors to my home, everyone says only one word "wow". This is what you want to hear from a dream home. After staying for few months now, we have realized, not only icon building group built a beautiful house for us, they have also been very promising in addressing any issues after handover. They have a top class customer support in any form of issues. Me, my wife and my son absolutely love our home and thanks to Charlie and his team (Mark, Rachel, Natalia and Sandy). If you are dreaming a beautiful custom home then go for it, they are the best in the business !!

We contracted with Icon to renovate the entire interior of our home, along with some exterior work, on the North Shore. The entire team has been flawless from start to finish with fantastic communication, exceptional timing, and a beautiful product. Given the scope of work associated with redoing an entire home, we were concerned with our vision coming to life, but Icon was able to exceed expectations across the board.

My fiance and I bought a new home that needed a lot of TLC. We contracted Icon Building Group to renovate our 2,285 sq ft house and I couldn't recommend them more. The service has been top-notch from start to finish. Jenny's eye for design is bringing our dream home to life. We couldn't be more pleased and will be using Icon for all future projects.

We want to express our sincere appreciation for the excellent work ICON BUILDER did in building our new home. From start to finish, the process was seamless and stress-free, and the end result is a beautiful, high-quality house that we are thrilled to call our own. Icon builders attention to detail, professionalism, and dedication to meeting our needs were truly impressive. Charlie, Mark and Rachel were always available to answer our questions and address any concerns we had, and they consistently went above and beyond to ensure that everything was done to our satisfaction. We are grateful for the care and effort this team put into building our dream home, and we will not hesitate to recommend Icon to others. Thank you to Mark and Rachel for all that you did to make this experience such a positive one for us. -Ranjit Desai

When my husband’s job relocated us to the Chicago area from California, we were under a tight timeframe to find and buy a new home. Quite by accident we found the community of Hawthorn Place by Icon Building Group located in Hawthorn Woods. Right from the start, we were impressed with the quality of the homes built by Icon. We looked at three different homes that were available at that time and fell in love with the first one that we originally walked through. We met Charlie Murphy, the owner of Icon that first day. Lucky for us, his office just happened to be located in the model home in our new neighborhood. We did our research on Icon, and discovered they have at least 10 new home communities throughout the Chicagoland area and also specialize in new custom homes and remodeling. Their homes are hands down gorgeous – whether new builds or remodels. From start to finish, Charlie was super to work with. What really made our experience great was his availability. He would answer all of our calls, texts, or e-mails no matter what time of the day. The whole process felt very personal. While our new home was near perfect to what we were looking for, there were a few things on our wish list that we wanted. Right from the start, Charlie put us in touch with his Design Center Manager, Angela, who started the process while we were still back in California preparing for our move. Our project included adding a basement bar/kitchen with an island, a feature wall w/floating shelves (Charlie’s idea) and a built-in electric fireplace in the great room, crown molding throughout the downstairs, and extra cabinets in the laundry room. What we liked most about working with Angela is that she helped us make decisions that kept the rooms in harmony overall – especially the finished basement. Sometimes it was hard to visual the finished look, and she helped us by showing us pictures and different samples as we decided on tile, cabinets, backsplash etc. She was also very patient when we had a few changes along the way. Rachel, our lead project manager, was invaluable during the entire project. She was always courteous, on time, helpful and above all resourceful. Rachel did an excellent job of communicating exactly what was going on the entire time. She stayed in constant communication with all of the contractors, and addressed any issues that came up regarding scheduling, materials, etc. What we liked the most was that she would stop by nearly every day that work was being done, to make sure everything was on track and give us updates. We know we weren’t her only project, but we sure felt like it. As with any projects, a few hiccups came up along the way, but anytime this happened the Icon team was quick to respond and resolve the issue. We would like to especially thank Joe, Icon’s VP of Purchasing & Design who came to the rescue several times when we needed to make some last-minute changes on a few design choices and clear up some miscommunication. He was very fair and reasonable with his solutions, and we were happy with the outcome. Lastly, we want to give a shout out to Sandy, our Service/Warranty manager. While all of the exciting upgrades were happening, she was available to resolve any issues we identified during the original walkthrough. She was responsive and professional. Everything on our list was followed up on and resolved to our satisfaction. We love our new Icon home, and the upgrades we had done turned out better than we even imagined. If you are thinking of buying a new home, building a custom one or remodeling, we highly recommend Charlie and team at Icon Building Group. We promise you won’t be disappointed.

We started planning our home with ICON a year ago and now we have moved into a well built beautiful home. The house took much longer then expected to finish but when done, we are very impressed with the details and craftsmanship. Two people who deserves special mention are Mike Fleming(our project manager) and Sheryl Myhre( our designer). If not for Mike, we would have not had our home ready in time to close. At the end, we are very happy with our home.

We chose Icon Building Group to build our custom home in Vernon Hills. I'm so glad we made that decision as Charlie went above and beyond to get us in our dream home. Having a builder that is true to his word and reliable is so important! Charlie delivered on all his promises and we love the finish product. We've been in our home a few months and I'm so pleased that the company is just as responsive after the build is complete. We definitely recommend Icon for anyone looking to build a new home!

The Icon Building Group has completed various home remodeling projects for me over the past few months. Projects included installing a new stair railing including spindles and newels to installing recessed lighting to installing a paver brick pathway. Every project was done with precision and care. Every recommendation I received was spot on. I highly recommend using Icon for any remodeling project. If I were to build a home from scratch, I would not hesitate to call them too. I know I would be in good hands with them.

Icon did a fantastic job remodeling our master bathroom. Sam, our designer, and Mike, the lead contractor were awesome! They worked incredibly well as a team - great attention to detail, super responsive, hard working and really kind and fun people! We live in a condo in Chicago and the Icon team was very respectful of our building's construction policies and procedures, which we really appreciated. The bathroom turned out great and was even finished early. We highly recommend that you call Icon if you are doing any remodeling!

I had to have my house completely rehabbed. They were amazing! They transformed my house to a house that sold in days! They are amazing.!

I live in Vernon Hills and noticed a bunch of signs with the Icon Building Group name. I reached out and talked with the owner, Charlie. I explained the job and he turned me over to his daughter (Sam). Sam was such a pleasure to work with. She is absolutely awesome and after meeting with her, I knew we had to use Icon for our basement remodel. Sam has been with us every step off the way. Mike was our direct contact through the remodel. Mike went above and beyond to not only complete the remodel that Icon was hired, but also to multiple add ons during the project. All the contractors used were professional, clean and absolutely great at their various trade. Overall, I would like to give the highest possible rating to the Icon Building Group. I would recommend them highly and say not only did they do incredible work but I also feel like I made some new friends. Thanks Icon and especially Sam and Mike!!

We have just completed a remodeling of an apartment in a senior community with ICON as our general contractor. The project manager, Joe Stelzer, was outstanding to work with. He and his team were able to take our ideas, help improve upon them, and complete the project, allowing us to relish in our ultimate expectations. We are very happy with the outcome and the professionalism and expertise we experienced.

We've lived in our custom home that Icon built for a year now (Vernon Hills) and I must say the 1-year warranty process with John Cygnar has been great. Considering Covid hit the year we moved in, John made accommodations to have service/contractors do thorough jobs on any finishing touches that needed to be addressed even after the 1-year mark hit. John is very communicative, responsive, and flexible with our schedule. We are very happy with our home with Icon Builders.

ICON built our dream home and we had the most positive experience from start to finish. We reached out to ICON to inquire about their Lakewood development and Charlie reached out to us immediately on New Year’s Day to answer our questions and set up a day to meet with our family. It was such a pleasure starting the building process and designing the layout of our home with Charlie. The entire ICON team was just phenomenal. Their customer service skills, communication, and support was second to none right from the beginning. Sean was extremely helpful in the beginning phases of our build and was so prompt in answering questions we had and providing us with all of the detailed information we needed to make informed decisions regarding the structure of our home. During the planning/design phase, Mark and Kristi helped us tremendously in designing our dream kitchen and picking out every detail of our home. They were so helpful and patient and made such an intimidating process so seamless. Once ICON started the building process, our project manager, Chris, did an amazing job explaining the process and constantly keeping us up to date. He would meet us on site throughout the building process and provide us with updates and answer any/all questions we had. He ensured our home was built with the quality craftsmanship that represents all ICON builds and kept the build right on schedule throughout the entire process. We highly recommend working with ICON Building Group!

My family and I visited Hawthorn place and met with Charlie Murphy back in June 2020 and I cannot begin to say how happy we are with our experience with Charlie and his team. Charlie is very knowledgeable and experienced, he did understand our home requirements very well. Charlie and his team are very nice to work with and really helped make our vision a reality. This is our first experience of building new house. We learn a lot from Angela Smith, (Design Consultant) and Kristi Warrenfeltz (Cabinet Design consultant) during our selection process. Angela went out of her way to understand our reequipments and provided every possible solution to our requirements. Angela is knowledgeable with extensive access to fine affordable materials. She was always prompt to response our several questions. Specially we like the part that she was available even during weekends. Angela is an excellent example of integrity. Rachael Wallis helped us, even after her working hours, getting required documents during our closing times. She is dedicated towards her work. We are having pleasant experience working with Chris Bond (Project Manager) and Carson Bernard (Assistant Project Manager). Even though there are several challenges about material supplies (due to pandemic situation), Chris and Carson kept our schedule on time and our Closing happened exactly on time. It’s really nice experience to work with Carson after our closing. Carson has been extremely responsive in helping

We purchased a new ICON home through a realtor about a year ago. We also contracted ICON to finish the basement for us. All post sale services and the basement project by the construction manager Mr. John Cygnar have been outstanding. He responded to our inquiries 24/7 and provided outstanding support. Thank you, Mr. Cygnar!

Mike Fess (Icons finest) coordinated my home repair with excellent attention and professionalism! Despite it not being a large project he was available and responsive to all questions and concerns I had. Worked with insurance for me. Was on time and upfront with the schedule and availability of subcontractors. Provided options on how to best complete the project Also provided input on other project I am taking on around the house that were not related to the project he was being paid to manage. Highly suggested!

My husband and I met with Charlie back in September 2019 and from the start we knew that ICON was the contractor that was going to build us our dream home. The moment we signed our contract in January 2020, ICON hit the ground running! While we did encounter some hiccups in the process, overall we were very satisfied with our end result. The ICON team was nice to work with and really helped make our vision a reality. One of the more unique experiences we have had with ICON, is how we have been treated after our November closing. Our Project Manager, John Cygnar, has been extremely responsive in helping us with little fixes post-close. ICON did not just ditch us after we closed. This is truly special. We are extremely happy with the end result and cannot wait for all of the memories we will make in our new forever home!

Icon Building Group completely renovated our apartment in Naperville, including flooring, cabinets, removing walls, paint, etc. Throughout the entire remodel, the crew was always extremely tidy, and did a perfect job; there was no mess or dust left behind anywhere. After we moved into our apartment, we had Icon come back to open up one of the walls to add support for a 90lb mirror they were hanging, and again, they left no mess on the carpet or any surfaces. Joe did a great job communicating with us throughout the construction process, completing the apartment on time, and delivering everything we asked for perfectly. We are extremely happy with all the workers and with the final product. We trust Joe and Icon Building Group to complete any future jobs for us. We highly recommend Icon Building Group.

This company is run by an amazing group of professionals who go out of their way to understand your needs. Their network and experience were invaluable in getting our project done the best way possible. Jenny, Charlie and the entire team are down to earth, care about you as a person and listen. With something as important as your home, there's not much else you could hope for.

I would definitely recommend Icon Building Group. My experience with Sean Burke was excellent and I was very impressed with how knowledgeable he was in all aspects of our unique project. I had a contract to purchase some lake property. There was an existing structure on the lot which we were going to tear down to build our home. Due to the lot being on the Lake Michigan, there were added complexities and issues we needed to contend with. Sean worked with the WDNR and the Village to determine the lot restrictions, setback issues in addition to the erosion protection requirements to build a new house. These were unusual issues most people don’t need to contend with. Needless to say, Sean uncovered some very costly items that we would have needed to expend in order to build our dream lake house. As a result, we walked away from the purchase of the property. I am grateful Sean uncovered these costly issues. Not only was Sean responsive and knowledgeable, he was upfront about costs and was honest in his feedback about some of the ideas I had about had our project. I will definitely use Icon for our future projects.

I used Icon to consult with me concerning concrete repairs to my home. I met with Sean Burke, the company's Vice President of Operations, and found him to be extremely responsive and knowledgeable. He was able to give me helpful ideas of alternatives I had not considered which saved me time and money. I would not hesitate to use Icon Building Group in conjunction with future construction projects.

I happened to talk to Charlie Murphy while I was in search of our dream home. I didn’t have an idea then that we will buy/build new custom luxury home. After talking to Charlie and seeing 4 Icon homes that he asked me to visit, we were clear that we wanted modern, spacious and quality home from Icon. Everything thereafter was seamless buying experience. I started working with Chris Bond getting our home ready for closing and also our basement designed and finished. Chris miraculously pulled our marvelously done basement in 5 weeks. Every fit and finish were done so well. Since then for each of our question and need I have been working with Chris and he is always responsive and helpful. We have been living in our Icon home for last 3 months and every day loving it more. Home design is so well thought through and every work is done so well.

It has been a few years since we moved into our custom ICON home in Kildeer Illinois. Our family searched for the right location and more importantly the right builder to deliver our dream home. Honestly it was the best builder decision we made. The ICON team was 1st Class – from start to finish. Taking conceptual ideas to plans, picking out a variety of interior and exterior finishes, then watching the build process – the staff was engaging and informative. At times the process for those new to custom home building can be intimidating and stressful. As long as you keep open lines of communication established across the ICON team, and you support the build deadlines (selections), you will be satisfied. We felt very comfortable dealing with a variety of contractors and suppliers they have in place. Even after we made a few changes to our original plans, they met our delivery date. Yes there were a few post-delivery issues - nothing out of the ordinary. They all were handled quickly and to our complete satisfaction. If/when we decide on our next big project or move, we will be talking again Charlie. Thank you ICON team!

I have had many opportunities to work with Icon and have always been most impressed with the staff and quality of work. I would recommend them highly Megan

ICON completed our kitchen renovation in ~2016 and bathroom(s) renovation in ~2018. They were professional, flexible, timely and transparent in all aspects of the project. The deadlines and budgets were well managed, and if an issue occurred there was a communication with a mitigation plan in order to stay on track. The quality of the work and contractors used were outstanding. The eye for creativity, style and design was incredible. Offerings and alternatives from the most expensive to most reasonable were always presented with pros and cons, but always the customer's choice. In today's reality, the customer and their expectations are always first. At the end of the day, ICON exceeds those expectations!

The Icon Building team was able to build our forever home with budget conscious minds and with a vision for the future. Mark Moreno made the selection process fun and exciting. And Chris Bond and Mike Fess were always very response and attentive with all our questions and concerns through out the process. We are so excited to grow our family and make memories in our beautiful home in Wisconsin.

I highly recommend talking with Icon Builders if you are considering building new or remodeling. Icon brought our dream to reality with a custom new construction. Great workmanship and wonderful to work with who genuinely care for their customers.

I have worked in the marketing of new custom home construction for over 30 years and my experience with Charlie Murphy and the Icon Building Group has been exceptional. He has consistently delivered on time homes with superb design, quality and craftmanship. Simply the best….

Icon did a wonderful job on our project. Our project manager was very detailed and would not cut any corners. This was a massive addition/full gut rehab job with lots of challenges. Great job to the project team, we are very happy with our results. Would highly recommend them to others.

The Icon Building Group built a custom house for us in Kildeer. We are very happy to have partnered with Charlie Murphy and his team in building our dream home. He has assembled an experienced team and they were able to provide excellent creative guidance to us in design, as well as finishing. Icon completed the project in a timely manner. We have been in our home for 2.5 years and the Icon team, esp. Charlie and our project manager Chris, have supported us very effectively during the warranty period (and beyond) with the inevitable 'small stuff' that comes up with custom projects after-the-fact.. We recommend Icon for all mid-sized / major new home construction and remodeling work.

We chose Icon Builders for our main floor and kitchen renovation. Icon could not have been more professional and great to work with. All deadlines and budgets were met. The quality and workmanship of this renovation was excellent! There was not a day that went by that someone was not working on our project keeping this renovation on track and within the timeline as promised. Each and every day the contractors cleaned up after themselves as if it was their own home. Sorin and Jenny are a great team and they walked us through each step of the process from the design, renovation to the completion of the project. We would definitely recommend Icon Builders.

In my career as an architect I've worked with many builders - some good, some not so good. Icon definitely fits into the first category. Few builders in my experience provide the full mix of services that Icon does. Whether you're looking for a new home, an addition, or simply a fresh look to your current home, Icon has their team assembled and ready to help you. They can assist you with your design and finishes, estimating and value engineering, permitting and construction. I'm sure I'm missing many of their other talents as well. They're easy to work with and driven to provide you with the quality service that you need and home that you've always wanted.

Icon Builders renovated our newly purchased (30 year old) townhouse. From top to bottom, Every room was transformed, and I mean EVERY! From our new kitchen to our beautiful new bathrooms. Jenny and Mike guided us through this renovation. Jenny helped with design choices, transforming our new home. Tile, flooring and cabinet choices. Mike took care of the daily details as our project progressed, making suggestions when we were unsure. They are wonderful to work with. I can not imagine having completed this project without Icon Builders.

Icon remodeled our kitchen. We gutted the entire kitchen with the exception of the flooring. Icon’s team was really great to work with at all stages. Jenny and Christy helped us build the plan and select the layout and all the hardware. We were very particular and they helped us meet all our goals for our dream kitchen. During the installation, Mike and the installation team was awesome. Mike dealt with any issues that came up and handled them in stride. Overall, our experience was very positive and would recommend them to anyone.

I contracted with ICON to build a new primary residence. The project was on time and on budget. Customizations were made available and completed as promised. Quality of work was excellent. I would strongly recommend ICON as it is hard to find a contractor on time, on budget, and with complete satisfaction.

We love our Icon custom built home. Icon goes up and beyond to deliver exceptional results with a smooth process.

We hired Icon to build our dream home and its by far the best decision we've made. We are first time home buyers and building a custom home was talked down by our family and friends saying it is time consuming and a very complicated process. When we met with Charlie and spoke to him about our requirements, he put our mind at ease. We knew for sure we were in the right hands. Sean actually went through the very complicated process of dealing with permits from our Village. Mark helped us pick out our selections, very carefully keeping us on track with our budget. Once the construction started Chris, our project manager was very communicative and kept us updated on the work happening at the site. He scheduled tours for us to visit during various stages of work. Kristi designed our cabinets beautifully by helping us make wise choices. From breaking ground to moving in, it was roughly 5 months (though the permits took a while. because - village). Most of our neighbors told us that this was the fastest a builder completed a project in our subdivision. The next closest one was 13 months. So, essentially, time saved = money saved. We are very happy with our home and love living here.

Icon built a custom house for us, finished July 2019 and we cannot express how happy we are with their service and our new house. It is everything we have ever dreamed of. From start to finish the process went smoothly. Charlie, Sean and Mark are amazing. Charlie made sure we get exactly what we wanted. Their customer service is like no other in the industry. Chris bond, our site manager went above and beyond to address any concerns and making sure everything gets done per the plans. We highly recommend Icon to anyone who is looking to build a house. Great company and amazing team.

ICON is a custom home builder. They built a house for us. And while it took some time and effort to get through the process, end result was worth it. It was better than we expected and the quality of work was again better than we expected. After completion we found very few minor things that needed to be addressed and they were addressed quickly. Communication was good throughout the process.

ICON built my home in 2016 and I couldn't have had a better experience. From meeting with the owner Charlie, to the project manager Chris, the whole experience was 5 star. Highly suggest working with them!!! Did an amazing job!!

We truly enjoyed the experience and the time we spent with your team. Your team's combination of expertise and experience allowed for an absolute seamless 6 months of building our home. The things my wife and I were most grateful for include: C Bond- anyone that is able to put up with me for 6 straight months deserves a metal of honor. His responsiveness to me/my wife, the manner in which he motivates the subcontractors, and patience he had with me throughout the process was admirable to say the least M Moreno- truly a gentlemen throughout the entire process, extremely thorough/knowledgeable when making recommendations, and possesses a distinct skill set of moving decision making along (especially when my wife could not decide on one single paint color for the whole house... BTW that was her only job) J Augello- an absolute bulldog with the subcontractors and suppliers, while maintaining the integrity and transparency of the process from an economic perspective... so glad he was on my side through the process K Warrenfeltz- her experience with kitchen design and selections is, in my opinion, superior to the industry. Not only was she flawless on design, but kept a keen eye on budget throughout the process (which creates the receipt for success on this piece) R Wallis- superbly organized as it relates to working with the title companies, villages, and counties. Hard to skip a beat as she was all over the bank and Lake County. In my opinion, the glue that holds the most important pieces together (making the villages/counties happy and getting money from the bank) Lastly, S Burke- assertive candor, expertise of that of 100 general contractors, and proactive leadership with the team, makes for a process that is easy to enjoy and easy to recommend to anyone who will listen Needless to say, I can go on and on. I have had several great experiences with ICON over the years, but this one took the cake.

The Icon Building Group is by far the most knowledgeable and adaptable group we have met while searching for home builders. They work with your wants to make your dream house come to life no matter the budget! Their friendly demeanor and understanding of our needs made it an easy choice for us to go with them!

They quickly designed and built the house of our dreams in just 6 months. I would recommend them to anyone looking to build or renovate their home.