Elaine Roberts Drafters & Designers

I had the same bad experience with Elaine Roberts Drafters & Designers performing services with integrity & professionalism as others have stated in their reviews. They were always going on how busy & behind they were, so I patiently waited since I wasn’t in a hurry for my house design. After nearly 2 years, I reached back out to them to let them know it was time to concentrate on my house design. I did send them ideas & changes, but the house plan she returned to me was very disappointing & did not have the changes I requested. It resembled a house plan I had found on the internet by another designer. This was the final chance with them as they were not listening to what I wanted in my dream home, & furthermore the designs I received from them for review did not give me any excitement or confidence in their abilities. I was very frustrated with them, as I was always the one having to reach out to them. Not once did they reach out to me to ask questions or my opinions.

We dislike doing reviews like this but find it necessary to help others avoid what we encountered. They are not reliable -- they do not meet dead lines they set for delivery of plans to customer. They are not professional -- they avoid answering or returning customers phone calls, text messages and emails. When they do send plans they are nothing like what we had requested after we had provided pictures and instructions -- just some plans they had in stock. Furthermore, they are not people of integrity -- you have to sign a contract and pay half of the fee up-front but do not deliver the plans as promised. To-date they have failed to refund the funds we paid up-front (which they said they would refund). We have taken them to Cullman County Circuit Court to get our down payment -- which will cost us traveling expenses from Bossier City, Louisiana to Cullman, Alabama for the hearing. All they had to do is just do what they promised to do -- honor your word.

I met with Christy and retained their services for a remodel. We had multiple missed deadlines throughout the process. Unfortunately, we have then the benefit of the doubt and continued working with them. It is extremely difficult to get a response through email or phone calls. We finally received our plans 3 weeks after we were told they’d be mailed. After having 3 contractors out we have found our project to be extremely over the budget they were to work within and our foundation plan is incorrect as well as some incorrect measurements. I have called and emailed multiple times. The only way I got a response was calling from my sisters number. They had not actually measured under the crawlspace but took pictures instead. They made an appointment to come out and check the errors. I received an email at 10pm the night before the appointment saying they wouldn’t be coming out. I haven’t been able to get in touch with anyone since. We are extremely frustrated as we’ve paid for a product that is not correct and they’ve made zero attempts to correct.

Jimmy at Elaine Roberts Drafting told me that would start on my drafting project with a 25% deposit. I sent them $125 for the deposit, then they never performed any of the work. They did not return my emails or calls over a 3 week period. A week after he should have finished the work, he finally wrote me and said they got busy. and he was sorry. He said he'd return the money. They have not returned my money to date..

They are amazing to work with and do an amazing job! We are so pleased! Very knowledge and were able to answer all our questions and accommodated all our changes.

We are happy with our plans from ERDD. They did their best to help us to design our forever home and we are happy with the end results. They were willing to make many changes to the original design which shows they are willing to go the extra mile to make their customers happy. They came to our home initially to see where the house would be built and we had our finished plans within 2 1/2 weeks. They could have finished much quicker but my wife and I made a lot of changes so we went thru about 11 drafts to get to the finished project. The fact that they were willing to work with us to this extent means we would use them again if we ever need an architect again.

We began work in April, they seemed knowledgeable. And they seemed very good , however every deadline was missed. After we got the plans we had to go back to get garage moved due to land. It was suppose to take a few days and 3 different finish dates and 3 weeks later we got them . However they were missing things and things were where I specifically said I did not want. They also were not complete the electrical still had to be changed ... 3 weeks past deadline he set it should have all been done. So I called him and his office and emailed but received no response. I really didn’t want to have to write this but I hope to save someone else the headache and money.

Elaine and Jimmy have blown us away with their vision and insight. They were able to listen to our wants and needs and design something that was jaw dropping. With Elaine's interior decorating and house planning background and Jimmy's vast experience with architecture and building, this team can get the job done that usually takes 2-3 professionals.

Great People to work with. They went out of their way to helps us and make us happy. They even travelled from Alabama to Tennessee to work with us! Cant wait to start the house and send pix to them! Thanks so much!