Anthony & Sylvan Pools

Very thorough care. They spend the time to do it right. It’s nice not having to worry about your pool care!

Geoff was immediately helpful in transitioning our pool cleaning services to the A&S team. So far, it has been a positive change! Thank you!

Geoff Vanleer is very knowledgeable about pools, responsive and customer focused. He makes sure his customers are taken care off. We recommend his services to other pool owners!

Recently had Geoffrey Vanleer switch over my pool to salt. Geoff was very responsive and scheduled my job a few days later. He offered to come back when the weather is warm to re-explain the new system to me & remind me of other pro tips. Excellent service! I was very impressed, so much so, I signed up for monthly poor service. Tara has been excellent too! Glad I’m on her route! Very much recommend Anthony & Sylvan Pools.

We got great service from Geoff. He was great in responding to our initial request for a quote and gave a great price. He was prompt and installed it super fast. Pool is up and running perfectly.

Geoff in warranty is the BEST!!!!! Anytime we have had service or warranty claims they are responded to extremely quickly and the team is absolutely excellent!

I have had my A&S pool going on 2 years. When I called Geoff V. With a question about my pump, he, as always answered promptly, with a knowledgeable answer and went above and beyond to diagnose and resolve the issue. He is always there for the customer. Thanks Geoff

Geoff Van Leer was so helpful in getting us up and running with our pool. And he’s always ready to help when we have questions about our pool setup.!

Geoff did my walkthrough when I first got my pool and he was awesome. Even gave me his cell if I had any questions. A year later I had a problem and called him and he was very helpful. Highly recommend him!

Geoff was awesome to deal with!! He truly cares about his customers more than nearly anyone I have met in my life and that is no exaggeration. Wonderful group to work with! Pool turned out beautiful

Love our pool built by Anthony Sylvan Charlotte. The entire team has been fantastic including Geoff Vanleer, Steven Lyszczyk, Brian Montgomery and others.

Anthony & Sylvan made my backyard oasis dream come true. The pool is wonderful and we will enjoy it for many years. Special thanks to Geoffrey Van Leer for sharing his expert knowledge of pool operations to make it easier for us to maintain our pool.

My husband and I had a pool installed by Anthony & Sylvan. We are so pleased with the beautiful design and the work they all did. They made the process quick and easy for us. Tim Fournier, the project manager, was so easy to work with and was always around while the project was taking place. Geoff Van Leer, our “pool school” instructor was fantastic! He taught us how to operate the pool, run the filters, and add chemicals and much more! He was so thorough! He was very patient with us and would go back over anything we needed repeating. He is so knowledgeable. He was always available to us and will continue to be. He always did what he said he would do. We are extremely pleased with the people from this company!

Excellent work by Geoffrey Van Leer correcting the issue with pump. Very professional and concerned that the pump didn’t work

Geoffrey was fantastic. He showed up when he was expected and took the time to explain what he was doing. He diagnosed my warranty issue and fixed it quickly. He was friendly and very professional. Overall an excellent experience dealing with this member of the Anthony and Sylvan pool service department.

Geoff Van Leer was professional, extremely knowledgeable and a pleasure to speak with. He assisted us with the issue that we were having with our pool, and all was running correctly before he left. Highly recommend!

Geoff was amazing. Courteous, friendly and fixed the job quickly. He also stayed longer to make sure everything was right. Couldn't speak more highly of a service call!

Can’t say enough good things about Geoffrey Van Leer. We had our pool installed in July 2022 by ANTHONY&SYLVAN and he has been a huge help. He was very informative throughout pool school and has been available for questions after. Hard to find employees with his work ethic.

Geoffrey did an awesome job! He was very informative and very helpful! We cannot wait to get started with our pool and couldn’t have done it without him.

very helpful and instructive. i appreciate all the details that geoff provided. he is very knowledgeable and was able to explain everything clearly to me.

Anthony & Sylvan did an awesome job with constructing our pool. Geoff was fantastic with providing us instruction on operation and maintenance for the pool.

Five stars is not enough!!!!!!!! Geoffrey Van Leer my professional pool trainer showed up on time and was very respectful. Due to previous rain storms, he was very polite and cordially protected my property by wearing his boots and even changing them to avoid tracking any debrie in his tracks. He left no trail or trash behind. No matter what questions I had, he had answers. He assured me that time did not matter and his time was my time. He did not rush through his training. He made me feel comfortable knowing that he had the answers and his delivery was on point. What I expected him to accomplish, he did above and beyond in pool school. Geoffrey Van Leer, was very professional and an outstanding expert and HE highly deserves more than 5 stars.

Geoff Van Leer did a fantastic job teaching us all about our pool maintenance. He was very nice, knowledgeable, and patient with all of our questions!

We couldn't be happier with our Anthony & Sylvan pool. The entire process was incredibly smooth. Jason Smith was our designer, Barry Hawkins was our project manager, and Geoff Van Leer came out to do our pool school. Along with all the other schedulers and support folks. We don't have a single complain and I know that if anything comes up I'll be supported. If you're looking for a pool or some help with an existing pool, I would definitely give A&S a call.

Geoff VanLeer has performed service on our pool many times and does and excellent job for Anthony & Sylvan. Appreciate all the rgeat work.

We hired Anthony & Sylvan to design and build our pool this summer. 2022. They did a great job and very professional. Thanks to Geoffrey Van Leer for pool school and teaching us how to operate and take care of the pool! He was great! Also, Thanks to Brian Syvrud for designing our pool and making things happen through the entire process. He did a great job. I would highly recommend this company to do the job! Very professional! Also, Justin was our project manager and he was there when we needed him to answer questions.

Let me start off by saying we chose Anthony & Sylvan Pools based on reputation. I am thorough when assessing who will do work for me. I can also recognize an employees just doing time and one who takes pride in what they do and who they represent. When Geoff Van Leer shows up at your door you realize why Anthony & Sylvan has such a great reputation. Extremely knowledgable and professional, Geoff knows how to talk to people so they feel confident that they can apply what he has taught them. He also does not limit the conversation to only his expertise. He is proud of the company he works for, the product they produce, and will go out of his way to make sure issues are handled quickly even if it is not part of his job description. An asset to the company is an understatement Anthony and Sylvan is lucky to have him.

The experience was seamless throughout and everyone provided great service. Geoff has been a great resource, from pool school to his availability for questions after the start up. Highly recommend!

Geoff was tremendously helpful. He provided thorough instructions and advice for our pool start up, while being accommodating to any questions that we had. Highly recommend!

Geoffrey is great! Always available to answer questions and keeps our pool looking great! He is very knowledgeable And great to work with

We always receive Excellent service and always get a great job well done. Could not be any happier with the work done each week.

Geoff Vanleer made the experience with Anthony and Sylvan 5 stars. He’s always been quick to respond to questions with expert advice.

Geoffrey Van Leer has been great to work with very knowledgeable and takes the time to explain things to you.

Jeff was very nice and helped us out a lot. This man everything about pools!! Was a very good experience!!

What a great experience I have had with my new pool build in all phases. While many of the great folks that worked on my pool I didn’t get To know by name, I was able to really get to know Geoff Van Leer when he came to run me through pool in October and then 30 days later he came back to add salt and follow up overall. It’s a bit colder so we could have waited until springtime to add salt, but he went above and beyond to add a few bags and explain the process and check in everything to make sure we are in good shape. This allowed me to ask some questions and refresh the original pool school. Geoff gave me his personal number from his first visit which has come in handy when I have had questions. He treated us like family and I think of him the same. What a shining example of great service and commitment to quality work!

Geoff Vanleer continues to be a true asset and expert in customer service. A year after the pool completion and I can always count n him to answer a text if I am having any pool issues.

Anthony and Sylvan pools have been awesome to work with from start to finish! From the first appointment with the salesmen (Tim Clark) to the design and project management team (Tim Fournier) and finally the finished product and pool school with Geoffrey Vanleer, everything has been smooth. Communication has been great, everyone is really friendly and knowledge and it’s the first company where we felt we were working with professionals who really know their stuff! Very happy with the product and the process. The team has far exceeded our expectations and we would chose them again in a heartbeat!

We are thrilled with how our project turned out. The team at Anthony Sylvan made the project as painless as one could ever hope for a project of this scale. I am particularly impressed with the post project education and communication from Geoff Van Leer in helping us learn the ins and outs of our system. It was truly a first class operation from beginning till the end.

Anthony & Sylvan gets our vote for awesome contractor of the year! From the design process (Brian Montgomery was great!) to the project management (Tim Fournier can roll with some changes and interruptions) to our service and training with Geoff Van Leer, every person on the Anthony & Sylvan team was great. The folks that scheduled the trades were responsive...they kept up with the inspections and got inspectors to our house when needed. They dealt with some weather delays, a change or two, and some challenges from our other contractors who just couldn't keep up with their pace. We ended up on schedule, on budget, and with a beautiful project! What else could you ask for when doing a home renovation as big as an in-ground pool?

Great experience with Anthony & Sylvan. Geoff Van Leer was especially great and so helpful and informative and super nice. So happy with our expectant new pool!

My pool pump was acting up and not running as well as it has been. I contacted A&S and they sent a technician next day. Geoff V came out (same person that did my pool school) and he was excellent again. Fixed the issue and made sure he educated me on why he though the pump wasn’t performing well.

Great service! Geoff was able to answer a few questions and walk me through some "how tos" over the phone. Very friendly and helpful

We absolutely love our pool!!! Geloff was great with the setup, and took the time to answer all our questions. We would recommend A&S to anyone.

Pool school was informative, my only concern was at the end when it came time for my yard being cleaned up and filled in. I’m still waiting

Overall great service and experience. Geoffey Van Leer was a tremendous help both during ‘pool school’ and subsequent times after. He is always very responsive and knowledgeable!

Geoff Van Leer was great to work with to educate us about taking care of our new pool. He was a bonus to the experience.

They provide great after build service. If you are lucky enough to get Geoffrey, you will be in even better shape. He is a guru, has the best customer service skills and will take the best care of your pool!

Geoffrey Van Leer was the best to work with and even after a year he responded to my questions very quickly. Thank you Geoffrey

Geoffrey Van Leer employed a high degree of customer service and quality workmanship to quickly address open items/questions/issues. His work ethic is second to none and is representative of what to expect from Anthony Sylvan Pools.

We had a great experience with Anthony Sylvan, and Geoff was fantastic during pool school. He taught us tons about our system and was over-the-top helpful.

From conception to completion all our wishes and questions were answered and taken care of .Tim our PM made sure that plans were followed. All the Tradesmen that worked on our pool project did an amazing job! Workmanship was excellent Startup and training by Jeoff was excellent as well Pool is delightful and enjoyable! Thanks to all Anthony Sylvan employees involved!!

Thank you Geoffrey Van Leer for all of your help with pool school and post install education! You made the process easy to understand and helped us keep our pool looking amazing!

Anthony and Sylvan pools can cause serious damage to your feet and hands! We had Anthony Sylvan out of Doylestown Pennsylvania renovate our Anthony Sylvan pool and they ruined it. We never had any problems for 20 years until we had the Anthony and Sylvan Renovation team come and renovate our A&S pool. Anyway, now we can only swim in the pool, we can't stand, play volleyball or basketball otherwise our feet get seriously cut up and bleed profusely! My grandson had to seek medical care because his feet were so cut from the bottom of the pool and he cried for days from the pain. We sent pictures to Anthony and Sylvan and they did nothing to rectify it. The tile guys chipped our waterfall and never fixed it. They told us the waterfall was installed incorrectly in the first place even though it was Anthony and Sylvan who built our pool and waterfall. Then they said it couldn't have been them who installed it. ( they did the initial installation of our pool and waterfall 20 years before..) Anthony and Sylvan has the worst customer service. I spent so much time trying to get them to rectify the problem that I finally gave up. They just give excuses. People ask us all the time for recommendations for who to go to for their new pool or renovations and we emphatically tell them to avoid Anthony and Sylvan . Horrible and most costly experience that we have ever had to endure. If you love your family and friends and don't want them to get seriously injured ,avoid doing business with Anthony and Sylvan pools!!

DO NOT USE THIS COMPANY. ZERO STARS. Signed contract August '21. Excavation began November '21. Everything started off ok until the last payment was submitted January '22, which is the only way pool can be completed with this company. My design consultant had me down for tile around my raised bond beam however the company did not place tile all around & stated I never paid for it or ordered it. My design consultant was fired & could not verify so they wanted me to pay an extra $225 & would not go forth with my pool construction until it was paid. I paid remaining balance but was informed by my project manager (PM) that per his manager he would reimburse me if I gave them a good review. Come February '22 my plaster was done & pool was filled & began to notice white discolorations throughout my plaster days after, which is suppose to be blue, even after adding necessary chemicals & constantly brushing. I tried for weeks to get ahold of my PM with no response to my messages or calls. Tried contacting main construction manager as well but no answer. Found out my PM was also fired from another contractor of the company's, which gave me the excuse that he was sick when confronted about the situation. It was not until almost a month later a scheduler informed me he was no longer with the company. I also had a pump issue March '22 which forced the water in my pool to sit for 3 weeks further messing up plaster. Took weeks for a electrician to fix the problem after getting a call back from 1 scheduler after weeks of trying. Till today I still have not received any calls, messages, or voicemails back trying to address the plaster issue since the beginning of February '22. There has been a complete lack of communication from the company with no decency for their customer’s investments, & would not recommend them to anybody trying to build a pool. My pool is still not complete & I am not at all satisfied with my experience with this company. It has been an absolute disgrace!

I am very happy with the installation, and service provided by A&S for my pool. One of key factors in choosing A&S was their reputation for pool service. Again, A&S (specifically Geoff Vanleer) surpassed my expectations on the quick turn around for resolving a pool issue.

We love our pool!! Salt water with the fountains was the way to go. Shout out to Geoffrey Vanleer as he had to help us troubleshoot a few things (our fault!). But went above and beyond! Thank you!!

Geoff from Anthony & Sylvan Pools recently helped diagnose and quickly resolve a manufacturer issue with our pool heater. Geoff’s extensive knowledge of our pool/spa/equipment and his willingness and ability to service our heater right before a holiday break exceeded expectations. Geoff helped ensure everything was resolved/working well and followed up a couple days after his service visit to make sure all was still working well and to make sure that we (and our holiday guests) were enjoying our ‘heated’ winter-time spa! Great service!

I just had a consultation with Fuller for a Fiberglass Pool. I was not aware that Anthony and Syvan Pools only provided Concrete Pools. Fuller was very pleasant and knowledgable and steered me in the right direction. There not many companies that will recommend another company when you are not using their business. You will not be disappointed working with Fuller and Anthony & Sylvan Pools.

Anthony & Sylvan built and installed my pool in 2018 and did a remarkable job. Most recently, I had a service call to them after I mistakenly broke my intake check valve. Geoff showed up on time and completed the repair, but gave my entire pump and filter system a complete inspection and made numerous other repairs, all under warranty. This was above and beyond. I highly recommend A&S as a builder and a service company.

We were pleased with the process from start to finish for our pool construction which included the pool deck and the fire pit area. The workers kept the site clean and were diligent in their jobs. Everyone we worked with were professional, including Michael McCormick, our sales rep; Ray Kennedy, our project manager, as well as Geoff, who patiently discussed and demonstrated how to operate the pool equipment. We also can not say enough about the clear and timely communication we had with the office staff who kept us informed throughout the process. Billy Scott and his team from Lake Norman Turf did an exceptional job on the pool deck, retaining walls, accent lighting and the fire pit. We are also pleased with the job that Mike McDonald and CCR Fence Company did installing our fence. We highly recommend Anthony Sylvan Pools.

Avoid at all cost, we had numerous issues. I can deal with delays as they are expected with any construction project. My issue is with the build quality, we have numerous surface cracks on the deck and a significant crack in the bonding joint with the pool and deck, there is excess grout on the tile, my bottom step is not uniform, and the final build deck height differs from the design plan. To make matters worse they installed the wrong color finish, admitted the mistake and agreed to a remedy that has not happened. I did not seek to have them replaster the pool with the correct color because I was concerned that would not be done correctly. I understand some mistakes happen, but their response has been lack luster and at this point I don’t know if they will honor their word or if I have to seek arbitration because of their lack of communication. Do not entrust you money and dream pool build with them.

If I could rate this company no stars, I would. It’s been over 2 months since they’ve came to finish our pool. They constantly have “weather” excuses and yet it’s sunny out. Extremely unprofessional. They got paid in full, upfront and still haven’t finished or send follow up’s. It feels like a scam of a company. They promise to come finish and ask to get paid, makes no sense. STAY AWAY FROM THIS COMPANY.

Their field staff and office staff are terrible at coordination. We had several times where they told us a goal would be met or set a meeting and everyone in the meeting was given different time or even different dates. Mollie Matthews made several mistakes throughout our build process with scheduling and communication. The pool looked great for awhile, but quickly began to have concrete problems as they poured it during the winter. The stone they installed should have come with manufactures warranty however, they did not schedule the stone production inspector properly so manufacturing warranty is void.

Overall we had a good experience with Anthony & Sylvan. Tim Clark was great upfront and helped us with issues during the building process. We did have several issues during the construction phase but they were resolved with the help of Tim once we pointed them out. Geoff Vanleer came out to conduct our pool school training and was a huge help in getting everything setup the way we wanted. *In Process: Still waiting for our gas line to be connected so that we can use our spa.

Geoff Vanleer was very knowledgeable and helpful with training us on our pool equipment and how to truly enjoy our pool. We greatly appreciate his professionalism and knowledge.

We had a great experience with Anthony and Sylvan Pools. Fuller did a great job designing a pool that fits perfectly in our backyard and has a wonderful sunshelf feature. Kameron was our project manager and did a fantastic job keeping us up to date on status and answering any questions we had. We love our pool and continue to enjoy support from them as we learn how to have a pool and keep it clean and well functioning.

Geoff our technician was amazing! He was available for questions all the time and was extremely responsive for any issues that arose.

Geoff Van Leer at the Charlotte franchise went through our "Pool School" for our Anthony & Sylvan pool. He was amazing. Very professional, personable, customer service oriented and patient. He answered all of our questions and seemed to go above and beyond what is expected. Thank you for a great experience.

My stonework and finish look beautiful. And great job Geoff helping us setup our equipment and getting all our water features up and running. Thrilled with our finished pool.

We used Anthony & Sylvan based upon the recommendations of three friends and were very pleased with their service. We absolutely feel like they over-delivered on all of their promises and held our hands through the entire process to give us a resort quality pool.

Anthony & Sylvan Pools over-promises and under-delivers. Their project managers only return phone calls or emails when it suits them. If you have a problem with your pool, you can forget about A&S helping you out. They ignore you until the warranty is over and then you're on your own. Please do yourself a favor and DO NOT use Anthony & Sylvan Pools for your project.

Geoff is a great asset to the team! He owns what the company says and does. He really wants people to be happy with their product and makes sure we all understand how to use the equipment. My issue with Anthony & Sylvan is their communication as a company. There was too much time spent in the dark with no information flowing. When asking questions, it would take me calling up the chain to get an answer. Towards the end of the build, communication did greatly increase, unfortunately this was after already being upset. This is such a fun time in our lives and I just encourage Anthony & Sylvan to keep their communication flowing to avoid any further issues. Also, their timelines are way off, they told us 12 to 14 weeks from excavation to finish. It was actually 18 weeks and we are still not totally complete. The pool is awesome, just be prepared for it to take way longer than they say.

Exceptionally professional and a real delight to work with. Geoff Van Leer set up our system without any trouble and took his time explaining everything. Geoff has a great sense of humor and makes learning the system easy and fun! He's the best of the best!

Geoff at Anthony Sylvan Pools was outstanding! He not only balanced the pool upon filling and did a pool school - But gave me his cell phone for additional questions. We had a major rain over the weekend and I called him several times to help me work through it. It is hard to find customer service like that in this day and age. I highly recommend Anthony sylvan pools for any pool needs!

Geoff was awesome! Will do business with again! Thank you Anthony and Sylvan for hiring Geoff. We love our pool!

Anthony & Sylvan was great to work with! We lucked out with our project manager, Michael “Turbo” Turbeville! He was detail oriented and made sure the process for us was as smooth as possible! We feel good having gone with a large, National provider who we know will be around if we ever encounter any issues down the road. Very happy with our end product!

So very helpful and full of knowledge! Geoff was great. He went above and beyond to explain everything we needed to know.

Michael Turbeville was a great project manager for our pool. He was attentive, responsive and made the process much easier.

Our service tech is Jason T and he's amazing! As a customer, I can tell Jason takes his job seriously. He does a great job cleaning our pool but has gone above and beyond multiple times when we've had issues. Jason has answers texts off business hours and weekends when we've had trouble with our system. Very pleased to be his customer.

Goeff is very knowledgeable and nice to work with, he had tons of great information and instruction. I would recommend to a friend or family!

William was very responsive to every question or concern. He would respond to every call and would visit the site if necessary to resolve additional questions. He made sure the questions were all answered and did it always with excellent attitude and dispositions. I do understand that coordinating a project with different companies/people and dealing with clients can be very stressful, however he always kept a calm attitude and was able to resolve the matter. He also proposed ideas for the yard and helped in repairing the damage that was done when excavating. Finally, I was one with a lot of questions!...so I appreciated his infinite patience. Thank you William. Marco Duque.

Since the pool was build Brian Reaves has been our primary service specialist. He has done an outstanding job keeping the pool in the best possible condition as well as provided advice on problem areas that got quickly resolved.

Geoff has been phenomenal. He addressed all items pool related and made it easy to make sure have you have a great pool owner experience from cleaning, to chemicals, to of course enjoying the pool!

Geoff did an awesome job with Pool School. He was super friendly, helpful and knowledgeable. I am so pleased that Geoff came out to educate me about how to keep my Anthony & Sylvain pool in good shape for many years of enjoyment in my backyard.

Anthony Sylvan did an amazing job with our pool and transforming our backyard. We just completed pool school with Geoff who was great. I felt like I went back to chemistry class but he made it seem easy!

Manager over all pool installation contractors was a gentleman named William Medrano. He did a great job getting things done in a timely manner. Any bumps in the road were straightened out quickly. Job well done !!!

Excellent customer service and insane craftsmanship! We recommend Anthony & Sylvan to everyone we have a conversation with about getting a pool. When we were shopping for a pool company- Anthony & Sylvan we’re the only company that responded (and this was pre-covid times). Geoff was our recent tech that came out to assist with an issue. He came out promptly and fixed the problem and followed up after as well.

The construction by Anthony and Sylvan was great, had a few minor issues but it’s to be expected with this or any type of constructions. So my issue is this, I had my pool financed and they got paid as soon as they requested to get paid however, I got my own deck contractor as they were charging WAY too much for just a brush finish and I know a lot of concrete contractors so I saved me some money there. Well when it came to getting my money back from Anthony and Sylvan for the deck, they acted as if they needed and act from God. Another thing is that aside from Connie (my designer’s assistant) and Joey (construction/project manager), no one at Anthony and Sylvan has customer service experience or practice. No one there EVER communicated or replied to any emails. It was almost as if they did not know how to send or reply to an email. I am at the point now where I feel that they are trying to steal the money they owe me. Sorry to say but I will never do business with Anthony and Sylvan again due to your logistics and financial department’s irresponsibility to customer service and recommend you do not either.

Warda has been great for us during our construction. She has been readily available to help us with all of our scheduling , and has been amazing with her response time to answer any questions we have had. All in all she has been great. Matt has done an amazing job. He has walked us through the construction process. He has always been available to answer questions, and even gone above and beyond with site visits to explain next steps and processes etc. All in all our we are really happy until this point. Philip and Melissa

Our project manager for our new pool build was Tim Fournier. He was very good at explaining each step of the build and making sure we understood the process. We couldn’t be happier with working with Tim on the build during the process.

I do NOT recommend Anthony & Sylvan pools. We hired them to construct our pool in 2020. The work was a mess, the schedule was sporadic and the quality was low. They used a tile contractor that had poor workmanship. The tile was not centered along the wall and is uneven at each end. In addition, they did not properly prepare the grout and we started to get precipitates showing up along our tile wall. To resolve it, A&S sent another contractor who literally ground out the grout with a Dremel tool (chipping tiles along the way) and they re-applied a properly mixed grout. Solved most of the problem but the tile is a mess. It has been a year since the construction and we have already had to submit warranty claims for a gas leak, broken expansion joints, and a broken water feature. After 8 weeks, we have only gotten the gas leak repaired .... we keep getting excuses on the other claims. A&S constructs low quality pools, they use low quality sub-contractors and they don't honor their warranty system. If you are thinking of building a pool with A&S, find someone else!!!

I had the distinct pleasure of working with Geoff Van Leer as our pool school tech and repair advocate. Geoff possesses unyielding devotion to duty, precise attention to detail, and ultimate subject matter expertise which makes dealing with him a positive and rewarding experience. In a phrase, his goal is to delight his clients with an outstanding experience in a personable manner!! Geoff is a bright spot within Anthony Sylvan and by far the most client focused individual I have worked with on this project

Thanks Geoff for great education on pool equipment during our pool school! Your patience and positive attitude made it a great experience. ALSO thanks for dealing with our other messy situation without a complaint or frowny face

Mike Turbo was the best Project Manager I have ever worked with. He got out job done in 5 weeks and was awesome to work with.

AS completed our pool earlier this year. William, Sebastian, and Patrick were all amazing to work with! They are all Super communicative, knowledgeable, and have the kindest demeanor. It is clear that they do a good job and want you to be happy with the work performed. Our only regret is waiting to long to get a pool!

Geoff Vanleer continues to go above and beyond the customer experience. He came over to fix our pool filter the same day the issue was reported. In addition He provides continuous knowledge about the maintenance of our pool.. He is an invaluable asset to the Anthony and Sylvan Team! Thank you for all of your help Jeff!

ONGOING NIGHTMARE—Still Not Finished! It has been 13 months and A&S still hasn’t finished a typically 3-4 month job, but course they’ve collected all monies up front because unless you pay, they won’t schedule you. Our experience has been that they tell us we’re scheduled for a Wednesday or Thursday, then when they are supposed to show up, they cancel and reset for the following week or for 2 weeks out, then of course something happens and they have to reschedule and the entire no show and reschedule circus happens again. They shorted us on our concrete deck and when we caught this, it was an act of Congress to get this rectified. Numerous emails, calls, texts and follow through on our part. They built our spa 49 inches deep when the standard size for spas is 36 inches deep. Sitting in it is like sitting in a deep hole. We can barely get out and the spa wall is so high we can’t rest our arms on it. Forget safety. The spa step is so high we need help getting pulled up and out of the spa! It took months to get management out to “authorize” a fix and then of course the project manager (CJ) that should have caught this mistake, mysteriously disappeared. We have been trying for almost 6 months to get them out to fix THEIR SPA CONSTRUCTION MISTAKE! No luck so far. Just promises. “Fixing” the spa actually entails a REBUILD which will entail cutting 6 inches from the top of the spa surround, filling in 6 inches to the bottom of the spa floor (which will offset the jets), filling in 2 inches to the spa seats (which will offset the jets) and then cutting away one of the steps to the spa overflow (which will eliminate much of the waterfall sound). Management, (DB and GB) just keep promising that they are getting their “best” crew out and that they are “working” on it, they are trying to schedule the repairs—it’s been almost 6 months of this. We’re typically not complainers. This isn’t our first pool with them. We’ve even recommended them to friends in the past. Something is not working here and we’ve been met with extreme unprofessionalism and lack of oversight and follow through. Anthony & Sylvan have made serious mistakes with our build, been slow to fix them (only after numerous calls and emails and complaints) and have completely botched our spa. Why don’t they fix it!?!? Good question. Our yard was a complete disaster until recently. The entire area was inaccessible, with nails, debris, workers trash etc strewn all over our yard for almost ONE YEAR and we had to beg them to clean it up. I mean B-E-G them to clean up a danger zone. They botched our stairs and placed them too close to the edge of the spa leaving a 1-1/2 foot pathway. They had to redo them by tearing into a side retaining wall and eliminating a stair. this should have been caught by them, not us. It’s been ONE YEAR and our pool is STILL NOT FINISHED. WE WILL NEVER AGAIN RECOMMEND NOR USE ANTHONY & SYLVAN POOLS. Our project is a nightmare.

In late 2020, faced with the decision to turn our backyard into an oasis we began asking neighbors who they used to build their pools. Our HOA had past problems with some builders who went bankrupt leaving their customers hanging. We quickly settled on Anthony and Sylvan after getting a glowing recommendation from a neighbor and we have no regrets. One of the key areas Anthony and Sylvan's differentiation is their use of site project managers and construction schedulers back in the office. We had Warda Shaikh as our scheduler. She kept on top of the process and communicated with us at every step. Throughout the process, we received a quality product, excellent communications, and a builder that stands behind what they delivered. Isn't that what every customer wants in the end? We are now enjoying our beautiful pool every day.

Geoff did a great job starting up the pool and helping us with all the basics. Thx Geoff for your help and fast response.

So my husband and I had our “pool schooling” the other day with Brody!! He is amazing and a patient teacher!! He is so knowledgeable and always asks if you understand and will repeat himself as many tomes as you need him too until you understand!! What an asset to the A&S team!!

Geoff was great teaching us our Pool School. He was very helpful and answered all of our questions. We couldn't ask for a better experience!

We had such a wonderful experience with Anthony & Sylvan pools. From the sales team to the project manager to the pool start up and support, the whole process has been nothing but top-notch customer service. Our pool is beautiful and exactly what we envisioned! Geoff did our pool set-up and has been an amazing contact to help us with any questions we have had from the first day it it was filled up until now. We appreciate him so much!

Geoff with A&S pools was amazing with our pool school.! Very professional and knowledgeable. He answered all of our questions and our pool look fantastic! Ray was instrumental in keeping our project running smooth and on time! He was a also available after hours for questions! We appreciate the responsiveness!

Austin Lin is our pool tech with Anthony & Sylvan we are very happy with the service! They are professional and do a great job maintaining our pool!

Warda Shaikh was very professional to work with during this pool process. She was helpful in answering my endless questions.

Our pool school session was SO helpful. Geoff was punctual, answered all of our questions and put our mind at ease to keep our new pool clean. He also stressed that we can reach out at any time in the future with any questions which was greatly appreciated! He is a true asset to Anthony & Sylvan Pools!

Austin Linn and Anthony & Sylvan have taken care of my pool since they installed it. Reliable, consistent, and worry free service. Water always looks great. Thanks!

If you're in CT, do NOT use this company to build your pool! We signed the contract in September after we were told the pool would be done by Memorial Day. Permits were issued while there was still snow on the ground, and promised we were the first on the list to dig as soon as the snow cleared. After months of misinformation, horrible communication, and flat out lies, it is still not done. Up until this point, I have been nothing but professional and courteous and given them the benefit of the doubt every step of the way. I have paid close to the entire cost of the project and it has completely stalled again. "No available workers or crews" "Shortage of materials" "We'll have someone get back to you immediately"... same story, different week. We know of other families in the area that chose different builders, started months after us, and are swimming already. I guess you get what you pay for. Save yourself the aggravation, pay a few extra dollars and find someone else to build your pool.

I just wanted to thank Austin Linn. He has been extremely helpful ever since we installed our pool last year. he is extremely reliable and great to deal with. He has resolved any issues we have had

We had a great experience with Geoff from Anthony Sylvan pools. Very knowledgeable and detailed with us during our Pool school.

Terrible to deal with - they don't even answer your phone calls. I have had a pool installed which was paid for in full, less the work I did for them along the way and they still haven't installed my sanitation system. I have no salt water monitor in place to balance the amount of salt to add when needed, this is an expensive part and I just want my pool to be complete and I want what I paid for. They are unresponsive to my requests and just ignore the fact that my job isn't complete. I also had to beg them to install my blower, PDA and I-Aqua Link which took months. Just a terrible job and I wish someone would explain why they ignore you after being paid in full - over $80,000!

Geoff from Anthony & Sylvan was super helpful and incredible. He made everything seamless and our pool looks sparkling and beautiful.

Geoff, Was professional and did a fantastic job diagnosing the issue and repairing the problem. I would highly recommend Geoff and Anthony Sylvan for a pool because of the professionalism and the staff they hire.

Excellent and prompt customer service and response. Keeping my project on target day for completion. We started on June 14 and 8 weeks later the phase 1 is completed. Thank you Warda Shaikh for all you did.

I started the process of building a pool back in April/May with A&S and they are about to start my dig. I’ve had the distinct pleasure of working with Sherry/Cherokee Mounce as my salesperson and her service alone allows me to give these guys a 5 star rating. Cherokee went above and beyond helping us design our pool. She truly listened to everything we wanted, was mindful of our budget, and designed the pool of our dreams, RIGHT at the price point we were looking for! She is responsive, keeps her word, and really puts 110% into her work. She has kept all promises that she’s made regarding pricing, timeline, etc and has become a champion of getting our pool across the finish line. You can tell she takes her job very seriously and puts her heart and soul into helping people turn their backyards into a full on oasis. So creative and energetic, I can’t say enough good things about her. I can’t wait to add pictures once everything is completed!!

Brian, Jake and Geoff were wonderful to work with from the beginning to the end. Very professional, timely and responsive. I definitely will recommend Anthony Sylvan to all my friends and family. Bitter sweet moment…construction is complete and it’s time to relax but I hate to see these guys go. What A Pleasure it has been

Geoff did a fantastic job with my pool school! I would highly recommend him and will feel welcome to contact him with any questions in the future!

We had a great experience with Anthony & Sylvan. From the sales Brian, project manager Steven, and the pool start up Geoff. Geoff was very knowledgeable, professional, and patient with my lack of knowledge of the pool operations. I would recommend.

Geoff at Anthony & Sylvan Pools performed our “Pool School” last week and did a wonderful job explaining our system, as well as the chemistry behind keeping our pool clean. We really appreciated Geoff taking the time to answer our questions and make sure our phone app was up and running before he left. We filmed the whole school and plan on watching it again to help us retain all the information he shared. We love our pool and have used it every day since it was filled.

Geoff is very professional, knowledgeable and helpful. He has remained accessible and has readily answered all our questions on pool maintenance.

Anthony and Sylvan did a great job building my pool. I had a few hiccups and delays with all the rain in the first part of 2021, but Warda Shaikh pulled through getting everything scheduled without delays. We love our pool. It was the best investment that pays off every hot summer day.

Geoff is an excellent Pool school trainer. He was very knowledgeable and was very patient with my many questions. Geoff even took the time to address my questions a few days after the session during his personal time.

Geoff Vanleer performed our Pool School for us. He is extremely knowledgeable and tenured. He provides the company great value with the experience he brings. He even is kind of enough to answer questions days after the first class. Thank you Geoff for everything you do!

Geoff performed my salt water start up a on my new pool. He was extremely knowledgeable, helpful and truly went out of his way to make sure I understood the salt process. He also took time to explain in great detail the other chemical balances that must take place to make the water just right. Since then I have contacted him many times via text and phone call with questions about the pool. He always answers my calls right away and knows just what to do to help. I feel like I have a permanent “ Go to” guy now that will always be there for me in case I need anything in the future. He is an outstanding addition to the Anthony and Sylvan team, a true professional and very much a people person, you feel you can speak to as a friend.

Jeoff came out instructed us on how to maintain our pool..he throughly educated us and made sure we understood..He was very patient ...

We appreciated design help with our pool from Anthony & Silvan pools. We are now enjoying our gorgeous pool and have been very pleased with communication and service from Anthony & Silvan.

A&S has been a wonderful partner from design to filling my pool with water. Geoff V. continues to provide support through pool school and is available to answer questions. This is the continued relationship that A&S has built its name on.

Geoff did an amazing job. The whole process was seamless, on time, and under budget. Communication was great and customer service was in rivaled. Thank you to Geoff at anthony Sylvan for a great experience.

I highly recommend Geoff for your pool school experience. He is very knowledgeable and experienced. He is very helpful if you have any questions or concerns in the future. He is also very patient with those who are first time pool owners.

We had a pool added earlier this year by Anthony and Sylvan. Like many others our thought was to make our back yard into an oasis - and we did thanks to Anthony and Sylvan. They schedule “pool school” to teach you how to care for your pool. We had Geoff Van Leer as our pool school technician. Geoff spent time with us for training and he made several recommendations on water testing and the necessary chemicals. Overall this was an excellent experience with Anthony and Sylvan supporting their product.

Geoff was amazing in resolving an issue I was having with my spa spill. He is went over and beyond to help me clean my dirty filters very nicely (which is not his job btw) and reinstalled everything back together. I am extremely satisfied with Geoff’s workmanship and the fact that he went above and beyond to help me. Geoff is extremely knowledgeable about pool equipment and any related issues. My spa works great now. I would prefer having him back for any issue in the future.

Anthony and Sylvan was the best choice to build our pool. Geoff had been an awesome tech to work with. We met him when we converted us to salt this spring. He was very helpful and responsive when we had a warranty question early this summer (which turned out to be nothing abnormal). He is a great person to work with - for us “first time pool owners”.

Geoff Van Leer came out for a warranty claim and diagnosed the issue promptly and found that are flow sensor needed to be replaced as it wasn’t producing chlorine. Great job as always thank you Geoff.

We had our pool done with Anthony & Sylvan and could not be happier with the result. Everything turned out wonderful and we had great help and support with the startup and maintenance aspect from Geoff!! He was extremely knowledgeable, responsive, and helpful as we did not know how to maintain a pool. Really appreciate the entire A&S team for their wonderful work!!

Anthony Sylvan Pools did a great job installing our pool. Geoff did our pool school and did a excellent job and was very knowledgeable. Recommend to all

We had a great experience with A&S Pools. The pool was completed on schedule and turned out great. Steven (PM) and Patrick (Designer) were great to work with and did a great job. Pool school was led by Geoff. He was very thorough and patient. As a first time pool owner he made us feel comfortable with our new equipment and the maintenance requirements.

Geoff is extremely knowledgeable and professional. He took the time to effectively explain to me the process of pool chemistry, maintenance, and running of the equipment. More importantly, he quickly answered my text messages and phone calls on his off time to answer my questions after pool school. Dan

Warda, Ryan, and Turbo have been AMAZING to work with! The company let’s you know everything upfront. They do not try to push anything or sell anything that you do not want. I cannot say how wonderful the communication is or the work ethic of the teams. Truly one of the best companies that we have worked with doing any type of home renovations. They have greatly exceeded our expectations and we are so thankful. This process has been smooth and very eye opening. Very happy that we have gone through doing our pool build with Anthony & Sylvan!! We are still in the process of having the pool built, but are thrilled with the progress so far!!

We are beyond happy with the service given to us by Anthony Sylvan pools - especially Geoff Van Leer. He was punctual and super helpful and 100% helped get our control panel sorted after the influx of storms and power outages over the weekend! We highly recommend this company and Geoff :-)

Austin Linn does a great job as pool tech. Always in time and pool looks great. Never have to worry about chemicals or maintenance

Geoff and Steven are both fantastic! We had amazing experiences with them both! Well done gentlemen! Keep up the good work.

I had contacted Geffery regarding our pool pump was not working. Geffery FaceTime and we troubleshoot the problem. Although we could not fix over the phone, Geffery was instrumental in getting the service manager to send over a technician to fix pump witching 2 days. We are very pleased with our customer service at A&S and especially Geffery and his attentiveness

The entire process with Anthony & Sylvan Pools has been great. From sales, to project management, installation and warranty they live up to their reputation as being one of the best. Mr. Pool School, Geoff Van Leer, has been fantastic but during the training and after. I really didn’t expect him to keep answering all my newbie questions months later but he’s been there when I reached out. Great service Geoff and A&S!

Geoff was great to work with during pool school. Very knowledgeable and helpful. He was willing to answer any questions we had and even helped us a month later with a pool overflow issue due to torrential rain. Great service.

Geoff at Anthony & Sylvan was great to work with. He helped set up our pool and truly went above and beyond to make sure everything was perfect.

Geoff is the best!! He has been a big help getting our pool up and running and knows his stuff! Came out for a service call and took care of our problem and provided insight about what to do in the future if the problem occurred again and went the extra mile to make sure the pool was in top condition! He is a very friendly guy, and is an expert in his field!

Geoff did a great job on pool school and always answers my questions timely and thoroughly! I highly recommend Anthony & Sylvan!

Geoff with Anthony and Sylan came out to service our pool and did an excellent job. On time and he fixed the balance of the skimmers to better clean the surface of the pool.

Absolutely love our pool and had a good experience with all Anthony Sylvan professionals and their subcontractors as well. From Brian in design to Jake in project management, we were well cared for. Geoff did our pool school and helped us understand the how's & why's of maintaining our pool chemicals & salt. He was amazing and without his patience and personable demeanor - we would remain lost in confusion. I would recommend Anthony Sylvan to anyone thars wanting to install an inground pool. They are absolutely a first class business!

Geoff is one of the techs who came out to help with a question on my pool. He has been the best addition to the company. He is courtesy, smart and always willing to educate and he even will follow up with a call a few days later to confirm all is good. With the few calls for service I have had to make I always hope its him coming!! Don't get me wrong everyone from Anthony & Sylvan has been great to work with and I am so happy I chose them to build my pool.

Geoff was a huge help and we couldn’t be more satisfied with the honesty and service we received. And of course a beautiful pool!

This pool service is the worst business company i have ever worked with. Its been 4+ months and my pool still isn't finished. All we get is the run around about the next part to start. If had listened to my instincts instead of my husband's from day 2, I was ready to use another company and I should've. Dont even think about using ANTHONY AND SYLVAN for your pool needs. Customer service sucks,installation sucks. Communication with customers sucks.

Today Joe returned to see if Plan A would work for our light. Again, he was polite, kind, and VERY knowledgeable. I'm sad that Plan A didn't work, but we'll get right on the digging for Plan B. I recommend Joe highly! It's rare that a technician has such knowledge of our late 50s - early 60s Sylvan pool! You're lucky to have him on your staff. Sue S. in West Penn Twp., PA

Anthony & Sylvan Pools did a fantastic job at every step of the project. Their knowledge of permitting requirements and HOAs ensures that your project can sail through the approval processes. Their design and 3D visualization tools help you to know what the finished project will look like. Then once construction begins they really do a great job of managing each facet of the construction and providing communication so that you always know where you are in the project and what step is next. Some of our neighbors who already had pools were very impressed with how quickly and smoothly the project got completed. We couldn't be happier with the end result.

I purchased A Pool cover through Sylvan pools.They gave a great price.It was done in plenty of time.Owen Sakovics helped me along with Tara.Perfecr fit.Two gentleman came made sure it fit.Then folded it back into the bag.Could not have been done any better.Owen is a guy who cares about Sylvan and provided amazing service.Thank you again Owen!!

We love our new pool! We came to Anthony & Sylvan in early 2021 because we wanted to build a new pool in our backyard. We don't have a huge yard, so we wanted to see what was possible. Our home is very modern, and we wanted the pool to match that aesthetic. We were so pleased with the entire process and with the great customer service we received from the Anthony & Sylvan team. They walked us through every step, answered all our questions, and delivered our new pool on time. We had our new pool ready to go by the time the warm weather hit Atlanta. It was a great experience and our home now feels complete with a pool in the backyard. Thank you, Anthony & Sylvan!

The salesperson was great! The execution was horrible! I worked with the team from Doylestown, PA who service the northeast. Provided an incorrect final coping height causing the entire rest of the site (pool house and walls) to be too low. Incorrectly set skimmers and pool cover height resulting in endless refilling of my pool. They did not respect the other workers on the site, left a mess for me to clean up, spec'd out a diving board that violated all the safety rules, then when I pointed it out they fought me endlessly, ultimately I had to bring in a 3rd party, quality of the workmanship was below average, installed baseline equipment for a high-end renovation, great communication when it came time to collect a payment, yet horrible communication through the project, everything was last min and I mean last min! 8 pm calls the night before showing up "We will be coming tomorrow and we need a check before work will begin", refused to work with my GC who only does high-end work. They expected me, the homeowner, to start the pool and troubleshoot and correct their mistakes. I can go on for eternity. Baseline work with a local guy who cares about a long-term relationship. Bottom line, if you go with them remember: •Expect no project management. •Pay in advance payment terms enabling their underperformance. •Expect poor workmanship. •Expect no cooperation with other contractors. •Expect an adversarial relationship

Based on service this season would give them a Zero star rating - have used them for twenty years and the service has become so bad that we are going elsewhere next season. Such a shame

Our Anthony Sylvan pool has a crack in it and is losing water. We have been calling for over 7 weeks now without the courtesy of a response. The customer service is really poor and discourteous.

I'm a few months into a new pool build and I would not recommend this company to anyone. Once you sign that dotted line and they have your money, they become uncooperative and unresponsive. Every email takes multiple follow up emails to get a response, and in the rare event you do get a response, it's typically just lip service to make you go away. Most of them do not answer their phones or return phone calls. I can deal with project delays and material shortages during COVID, but apparently the basics of returning emails and phone calls is also in very short supply over there. I wish I used a different company.

I understand that 2020/2021 has been an incredibly challenging year for the pool industry. However, if Anthony & Sylvan would have been honest regarding their timelines upfront, we never would have moved forward with our pool. Back in April we were told by the General Manager - NY Metro Division; that our pool installation would take approximately 10-12 weeks. Our pool was excavated on April 19th and 12 weeks later on July 12th our gunite was shot. Now, I am informed that it may take another 8 weeks for our pool to be completed due to shortage of materials/labor - and that the overall project will now take 20 weeks minimum. Honesty would have been appreciated upfront. When it comes to communication skills, I would rate this company a zero. The office in charge of scheduling is rude and our project manager is unresponsive. Our first project manager quit the company half way through the project - and our current project manager is not familiar with our pool or where we are in the process. Very disappointed in the company, would not recommend.

Really wish I could give these guys 0 stars. We signed the agreement in September 2020. We were told we should be swimming by Memorial Day. Here it is, after July 4th, 2021, and still no water in the pool. We have a shell with no plaster, no storm water management system, no pool deck. Just a huge mess of a mud pit in the backyard every time it rains. Communication has been either totally absent or like pulling out your own wisdom teeth once they got the bulk of their money. Absolutely the worst business experience I have ever had. I like how I have to put a project completion date for the review. I wish I knew one!!!

We spent over 20,000 thousand dollars for a renovation and our pool looks absolutely terrible. Whatever enjoyment we once had relaxing by our pool is filled with disappointment and frustration from the horrific experience we've had with Anthony & Sylvan. It looked better before the renovation and if we could go back in time, we would not have pursued our renovation with Anthony & Sylvan for a number of reasons as follows: 1. Customer service is absolutely terrible. Our renovation was scheduled 6 times and their response was, 'we are short on supplies', 'we didn't know the renovation team didn't show up', 'our oversight', etc... And this was only if you even got a response. During the 6 times our renovation was re-scheduled half of the time we came home to find NOTHING was done. We emailed, called, texted and no response from their scheduler (Monica Francis). 2. The quality is absolutely terrible. After over 20K, you would expect quality work. Nope! There is consistent and visible discoloration. It looks like someone peed in our pool. They were told immediately and we were told, wait 3 weeks. Brush 2x daily. We brused 2x daily and we waited 24 days yet the discoloration persists. We contacted their managers, supervisors, directors, (Ashley Fretz and Corey Corenhhenour) and their response 'So and so is on vacation. This will have to wait until they get back'. Unreal! 3. They don't communicate with you or with each other. They make a mistake but won't own up. They volunteered to schedule water to fill the pool after the 6th time the plastering was re-scheduled. They communicated incorrectly and there was no water to fill our pool until well over 24 hours later and this was because the customer found the water. 4. They only want your money. We paid on time and in full and once we paid up, they forget about you. They were timely with their reminder requests for payment but can't seem to remind themselves of the customer service and contractual obligation they have. Loud volumes of negligence here! 5. They have not fulfilled their end of their contractual agreement. Save your money and your anxiety for a better cause. Do NOT use Sylvan. If you are in Pennsylvania, go elsewhere - Try Blue Haven. I understand they at the very least ensure the customer gets what they paid for.

After meaningful conversations with Anthony and Sylvan, we were able to iron out any misunderstandings.They promptly resolved my issues and for that I am thankful.

Wish I could give them 0 stars. After the consult we decided to make some changes including work that a general contractor could do to save us money. We waited months for the updated quote with 12 emails going unanswered. After calling everyone on the customer service list we finally heard back from J.R. who asked for the chance to update the quote and call us back. When he called us back his team gave him none of the true information of our changes. We asked for our deposit to be returned and he told us it would be. It’s been a month and now J.R. Is also ignoring emails. Terrible customer service starts from the second they get your deposit.

From the beginning this was the absolute worst experience. We encountered problem after problem, from forgetting a gas line, to being shocked due to improper electrical work, and even a drunk plaster crew, I could go on and on. 2 years later the pool is not complete and the problems continue. Customer service is some of the worst I've seen. A&S claims to "strive for 5" and to let them know immediately if you aren't 100% satisfied. That's a joke, I would give no stars if i could.

We have had leaks in our pool for 8 years! Customer service is terrible. Every year we called for warranty work and every year they patched cracks. In March 2021 they finally came out to investigate the issue. After drilling 26 holes in the bottom of our pool they concluded that mud jacking would not work to lift our sinking pool. They agreed to open the pool, fill the holes and fix a light until fall. You would think this was their first pool opening (leaving equipment behind, forgetting to complete jobs, not checking heater) and our light is still not fixed in June. Terrible

Poor customer service and they did not even finish the job. I spent over 80k on a pool with auto cover with them in New Jersey. I noticed cracking in the plaster within a day of the plaster job in March 2020 and they kept saying they would come and fix it. I think the project manager may have tried to cover it up. After punting it to the spring at the end of last summer, they have not even responded to my calls since February.

Hello, We have been dealing with Owen Sakovics at Anthony Sylvan pools on an issue. Anthony Sylvan was amazing on finding a solution and helped us get our heater up and running quickly. The issue was solved quickly..

Terrible customer service after "signing on the dotted line"--don't return calls; program manager MIA; and follow-up indoctrination/service POCs are ready to drop and go after 5 minutes (complaining about so many "other jobs"). We're not difficult/hard-to-satisfy customers, but do expect some customer care and communication given significant investment.

The customer service couldn’t be worse if they tried. Our new pool began late February and wasn’t completed until September. Zero responsiveness, false promises on scheduling, failed every single inspection the first time around, and now 7 months after my new pool was completed, we have a leak and the warranty department won’t respond. I really regret using Anthony & Sylvan.

I do not recommend using Anthony & Sylvan Pools. We are 17 weeks into what was supposed to be an 8-10 week build and there is no end in sight. They make promises about work being done, then never show up. When they do show up, the quality of their work is terrible and has to be re-done multiple times. Their crew is reckless and has caused damage to our A/C units as well as their own equipment they installed. The structure of our pool doesn't match the plans. The equipment they installed has been leaking for over a month and they refuse to fix it. Our "pool" sits for weeks without any work being done. I tried reaching out to their corporate office and nobody returns my calls/messages. It was a huge mistake going with Anthony & Sylvan Pools and I would recommend you go with another builder.

Complete and utter disappointment in our > $36,000 reno They are all over you to pay up front, but quickly disappear if there is a problem. No responsibilty from local reps to corporate. Hiding, avoiding, and ghosting you're customers won't keep you in business for long.

A lot of promises before deposit. Then, was given a scheduler with his name and email. Called and emailed. No response. No professionalism. With a name of a company like A&S, you would think there is some sort of customer service. Nope. Don't waste your money. I am thinking of eating my deposit and never use them again. Simply because they don't appreciate their customers.

We started working with the sales person on our new pool in November 2020, gave deposit for the pool in December 2020. We have been told that we will have a pool done 100% by beginning of June. But we didn't know at that time that a sales person never designed a pool in her life and she was learning how to do it on our pool. She didn't send information to the survey company until the end of February, didn't verify with the township what setbacks we have. We had to revise the survey 5 times we have an open bill with the survey company for more than $10,000. This is the price we pay for her to learn how to do her job. Finlay 2 weeks ago Sara our sales person notified us that she dost work with this company anymore and please not to call her. It has taken us an afford to find who to email and on April 23 we emailed following people : Tony Cavallo, Eddie Hernandez and Robert Caruso. On April 26 I emailed the same individuals again and i revised response from Tony Cavallo that Eddie Hernandez will be in touch with us early last week. On April 29 I emailed the same individuals again. Our permits have been approved and in place for the past two weeks. Today is May 17 Eddie Hernandez was in touch with us but still no help, no answers i was told basically when we ready we will call you do not bother us. We really would like to talk to someone in the company who works at the company at list 1 year. It looks like people are coming and going.

Seems like I come back again every few months. For those of you considering using them, please be aware of their warranty. The pool was finished in December 2019, and we opened in it May 2020. We have only used our pool for one season, and the mother board blew on our heater. I hoped it would be covered by the warranty. Not a chance. I have a bill for over $1000.

Extremely frustrated at this point and time. One star so far. Awaiting on their schedule. Signed up early to get a jump on the project. Got permits set up in advance, Sent the money ahead of time. Prepared all details in advance to make it easy for the crews to enter and do their work. Start day comes????????????????????????????. Nothing Happened. Now I have a hole in the ground and landscape is a mess. All the reps from the company are really nice. But Nothing is happening!!! They move in slow motion. I would think being an established business for a long time they would understand the procedure! To maintain a quality and reputable business you need to live up to your words and be responsible. The word value means quality work for a reasonable price. Getting angry and frustrated does not leave a good taste for me. Lack of communication and organization. Lord Help Me!!!!! Update: After a tedious and frustrated relationship found a Rep that was able to get some of the things moving along. The excuse of Covid has been the mainstay but I am upgrading my rating because I think I found somebody who cares. I have done a lot of research and all pool companies seem to have problems because they subcontract most of the work out. I will be posting final reviews once I see the end results hope to improve them even more?

We got to a resolution on communication, delays, and missed items. This review has a 20 word minimum you'll note.

We had an issue with our pump, and Geoff was super responsive and helped us on the same day we called. He was really great at explaining what the issue was...and fixing it quickly. We are so appreciative!

We wanted to be sure to leave a positive review for the due diligence of Jack Niebuhr in assisting us in meeting the unique, structural problems we were faced with from our pool. We realize our needs are above and beyond that of a normal pool. But, Jack went above and beyond and put a great deal of personal thought and effort into solving our issues. We never dealt with Anthony & Sylvan Pools before, but based on the level of professionalism and dedication shown to us by Jack, we would highly recommend Anthony & Sylvan Pools.

It has been quite difficult to reach anyone directly, nor have they been responsive in providing solutions. I've been emailing and calling for a few months now on my pool that still has open issues. In each correspond, the email address customercare@anthonysylvan.com has been included. 
 If you are thinking about going under contract with Anthony & Sylvan, please consider the following timeline! A few key items (but there have been so many others): Zero gas/heat for 2 weeks in winter time (had to boil water to bath my 3 year old and has several electric heaters running) Pool shell poured incorrectly Tile chipped by Anthony & Sylvan during construction (will not fix/no resolution) Water seeping behind tile Rust around pool lights Charged for work that was not done Construction took 7 months (12/2017 - 07/2018) and pool was filled with outstanding issues Pool empty for the last 5 months now (09/2020 - NOW) and ZERO response in the last 2.5 months (01/2021 - NOW) UPDATE: The GM for Las Vegas, Dan, has spoken to us and assured us that since they did not fix any of the items we asked them to fix before the pool was finished within a year, they are no longer obligated to fix it. It was in our contract. I suggest if you, the reader of this review, want a smooth, easy and beautiful pool, do go with another builder. Learn from our mistakes!

Geoffrey handled out "pool school" training this morning at my sister-in-law's new pool in the peninsula in Cornelius. Geoff was extremely professional and thorough in his review of the required maintenance and operation of the new pool and spill-over hot tub. His suggestions on where to obtain pool chemicals, things to avoid, etc. was extremely thorough and reflect his years of experience and professionalism. After our time with Geoff this morning, we are comfortable that we made the right choice on the pool contractor for this project. Geoff's commitment to educating us and his on-going availability make learning the care and maintenance of the new pool a little less daunting. Bottom line, great install, great training and the on-going support looks like it will be great.

We had a great experience with A &S Pools. Our project manager, Randy Doss, was responsive to every call or question, even after the project was complete. Everything was transparent and no hidden cost. If we were to ever build another pool, A & S would be our only call; if in Houston, we would mandate Randy be our PM.

We had begun the renovation of our pool with another contractor. Unfortunately, that went poorly, and we had to seek another service provider. Fortunately we found Mike Exum and Anthony & Sylvan. They took on the project, executed exactly as they had committed, did an excellent job and could not have done better overall. Each of their trades even cleaned up after themselves perfectly. They saved us from a terrible situation and did an amazing job of producing a beautiful, technically excellent project. We cannot thank them enough and will benefit for years from what they've done for us.

I gave Anthony &Sylvan Pools 5 star: 1. First appointment and gave estimate in a timely manner. 2. Start date was well with acceptable time frame. 3. The process moved in timely manner. a. Communicated each step as they were building the pool. 4 If I had a question and/or concern they would them addressed in a timely manner.

Communication was great! Pool was done a week earlier than planned. Randy went above and beyond to make that happen. Rick did an awesome job as well. Thank you Anthony & Sylvan Pools! Our pool is everything we can imagine.

All subcontractors used on project were professional, polite and neat and did a wonderful job. And the company they use to help you start your pool are extremely helpful and knowledgeable.

They were professional and detailed while answering all our questions and concerns. Their longevity of the business proves that they are quality and care about the customer. .

Our experience was great. Everyone was professional and courteous. Great help with design and layout. Subcontractor for retaining wall and decking was wonderful to work with. Schedulers were always responsive and the pump team has been extremely helpful.

Great quality work. Everyone loves my pool. They were timely in their work and showed experience in the details.

Anthony & Sylvan Pools did an amazing job. I was pleased with the work, service, and professionalism of the staff.

We were clueless when it came to putting in a pool. We interviewed several companies and Anthony Sylvan made us the most comfortable and felt the most trustworthy. The entire project is a blur. Seemed to happen so fast and without issue. It was so easy. We were worry free and the project was all so well planned and without incident. If we had a question, answers were a simple call or text away. Even after our beautiful pool was completed, and we had a question about the water or equipment, all we had to do was text our rep and he would call immediately or come to our house to walk us thru. I don’t know why anyone would trust such a project to anyone else! We recommend Anthony Sylvan to anyone we hear that is thinking of putting in a pool!!

Excellent all around. Professional. Efficient. Cost saving. Outstanding product and service. Subcontractors were superb. Best experience. Wouldn’t use anyone else!

The Anthony & Sylvan team was great throughout the entire pool building process. They left no stone unturned and I have recommended them to multiple people since we have started our pool. Special thanks to Mike (Our project manager) & Tim (our designer) who both did excellent work. I can’t say enough great things about the whole team. Thanks again.

They did an awesome job on our project working with us to complete the pool on schedule so that other projects could be completed on time. We’ve thoroughly enjoyed our pool since it’s been completed.

Excellent customer service. Moved as quickly as possible with all jobs. Quality is impeccable and we LOVE our pool !!!

The build was great. All trades did a great job. The reason for the rating is the warranty response. Have had to send several e mails to get an a response on issues. Electrical has failed inspection 3 times for the same issue and still has not passed. Great pool, follow up after the build needs improvement.

We purchased our pool knowing we would not be able to watch them build it. We were living overseas and would not be there during construction. They performed all the steps perfectly without supervision. The pool was completed and is beautiful. Everything was great when we arrived and we enjoy the pool daily now that we are back in the USA. Great company to work with.

From start to finish the A&S team was there to guide me through the pool construction process. You couldn’t beat the pricing and quality of work. Not to mention, they finished ahead of schedule! A big thank you to A&S and give them my highest recommendation.

Excellent project management and execution. The pool and patio looks amazing. Very happy with the craftsmanship and timeframe (

Anthony & Sylvan Pools assured me it could be done under 50K! along with this he suggested ideas to save money while adding to the designed look! He was amazing, always keeping me up to date on anything that would increase the cost or any new ways of saving money. To start off he created a 3D video of the pool before it was built! This video moved all around the pool as if you where walking around your pool so you could truly get the feel of the pool design. Then he gave me a schedule of the complete project and around the time it would be complete. They keep to this, I was fully satisfied with the timing and outcome. Later I found out that they are one of the oldest pool companies around. I will suggest Robert Stewart with Anthony & Sylvan pools to all my friends, family and new neighbors.

The pool was delivered on time and on budget based on the agreement. Anthony Sylvan has been very responsive on any questions that I have had.

Awesome company. Could not be happier with how the pool turned out. My wife was very specific with her desired design and the result was even better than she imagined. Would HIGHLY recommend. Ask for Don.

This is the second time we used this company for a gunite pool and they are absolutely the best pool people that we know! Our pool is so beautiful, they shaped it the way we wanted and we got the deck and fence done and it was amazing of the completed picture! If I could include a picture with this review, no words would be needed. The people were professional but friendly! Time frame was understanding but we were impatient!!! The finished product was well worth the wait! The price range was according to what you wanted! After the pool, they came out and helped us kick start our pool and explain everything to us! If I ever gave the heed for another one, I will differently use this company!!!

First Class all the way. We had a pool built and setup for us in 2019 and it was the beat investment for our family. The staff was professional Especially our Project Manager Trevor. When my friends ask me for recommendations I always point them to Anthony Sylvan.

I was astounded by Anthony & Sylvan. They finished our pool in 6 weeks. Kept us informed at every step of the way. Robert our pool designer and Skye our project manager we’re both awesome. As a. Interior Designer myself, I would HIGHLY recommend them if your thinking about creating your own backyard oasis!!

We contacted several pool companies including Anthony & Sylvan. All were non-responsive with the exception of Anthony & Sylvan. After filling out the online for on their website, I received a call within an hour and made an appointment. From design to installation, A&S kept us up to date on timelines, what to expect and boy did they deliver. We are delighted with our pool. One thing to remember when looking to have a pool installed: find out how long they've been in business. Anthony & Sylvan have been in business many many years and stand behind their products.

This is way overdue but I had the best experience with Anthony Sylvan. Really working with us to accommodate our very demanding requests. My Salesperson Don and my site manager Dennis were amazing to work with.

Greg Cornwell, one of your lead service technicians is simply outstanding at his job. He made sure that I knew every detail of my pool and how to care for it. I'm so happy with the job that he has done for us!

Great Service from everyone, the planer Dan, the scheduler Melisha and the project manager Donnie who went out of his way to make sure every need was meet. Very happy with our new pool and using it daily.

The District manager, Owen, reached out to me and resolved all my concerns. I love my pool and would recommend A&S anytime! Diana M. Arnold Bowie, MD My pool was recently completed and filled on May 19, 2019. I love the pool it is beautiful. I'm still very upset that my PM, to include the manager within my Region, Maryland, Thatcher Butcher promised me he would take care of my issues that still have not been corrected. He promised me another pool class, however that was never rescheduled. I came home one day to find a Manuel, and cleaning products, but no on-site training. I have contacted them by phone, email and text messages. 1. The stains that are running down from the tile are staining the sides of my pool. Really need that taken care of. 2.. There is some remaining roots that you said you would have removed that still need to be removed. Thank you. Diana M. Arnold

Anthony & Sylvan built us the exact pool we were hoping for. Everyone involved in the process was professional, knowledgable, totally organized, and accommodating. Our always wonderful project manager, Harald Bottke, made the whole construction process go smoothly and worry-free. Anthony & Sylvan provided the best customer service we've ever experienced! Now we have this beautiful, high quality piece of paradise in our own backyard. If you want an inground pool, we unreservedly recommend that you have Anthony & Sylvan build it...they're the BEST!

I love my Anthony & Sylvan pool. It was awesome to have had a great salesperson in Dan Maltzman. Not every step was perfect, as to be expected in a construction job but, overall it was a great experience. I would recommend Anthony & Sylvan pools to anyone and everyone. Thank you Anthony & Sylvan for a great pool.

Love the design and now the completed pool. I would highly recommend Anthony & Sylvan for those looking to install an in-ground pool.

We are so happy with our pool!!!!!!! We never dreamed that we would have something this nice. Everyone at Anthony Sylvan has been a huge help and very easy to work with! I would recommend you guys to everyone I know. A big shout out to Ron and Ray for holding things together!!!!!

We used Anthony and Sylvan to build the pool in our new construction home. They were fantastic from start to finish. They were professional and flexible. They stayed on budget and made the entire process seamless. We have listened to several neighbors share their horror stories working with other companies and we are beyond happy that we chose the right company. They stand by their work with the warranties that they provide. Very happy.