Alan Smith Pool Plastering & Construction

Incredibly professional. Finished work surpassed all my expectations. Highly recommend. Staff is very helpful. The only pool company I will ever use.

My wife and I had decided to have our swimming pool redone, and it involved re-plastering, re-tiling and replacing the concrete deck. We contacted several local companies and decided to sign a contract with Alan Pools. They appeared to be the best choice because of their length of service record, size of the company, the local office and display area. We were impressed by their punctuality and sticking to promised and scheduled times. We were very impressed by the craftsmanship of their personnel, and the efficiency of how the work was planned and executed. It seemed that their very “substantial“ asking price of $48,573.00 would be a good investment after all. The plastering and tiling looked beautiful. The problems started when the concrete decking began. We were told that it had to be done in two sections and on two separate days. When the first section (the border) was poured, we were disappointed that the color was off and the sparkle non-existent. We were told that it was very difficult to match perfectly and that this was the best they could do. Then, when the the rest of the decking was poured the next day, it did not match what was poured the day before and was even duller and more off-color from what we had agreed upon. Unbelievable. Again I was told that it was extremely difficult or impossible to match the other concrete (with today’s technology???) I could not believe this. I certainly was not told that before we began. I should not have accepted it and had them tear it out and do it over again but was offered a rebate compensation. Unfortunately I accepted that and tried to live with it. Within a year the real trouble started. The white plaster in the pool started to look like the pool had not been cleaned for weeks. The pool cleaning company I had hired was the one Alan Pools had highly recommended as the best there was. When they investigated the problem, they concluded that something was wrong with the plaster and identified the specific cause. However, when Alan Pools was notified and sent their “expert“ to review, they (not unexpectedly) claimed that it was the fault of the pool cleaning company and the local water. Strangely enough, my neighbors (who are serviced by the same pool cleaning company and deal with the exact same water), have no problems, nor did I ever have any with my 30 year old plaster. Acting as if it had not been their fault but that it was my problem and my responsibility, Alan Pools offered to re-plaster the pool for a mere $5,250.00!! Again, unbelievable. There is no other remedy for the dirty looking plaster than to replace it. Then the next, even worse problem occurred. The concrete deck started to go white after any rain or water got on the concrete. This made the deck really look terrible. I can spray-wash the deck and it will look clean, but shortly thereafter or any time after a rain or water gets on it, it comes right back. Nowhere else does the concrete around my house have this problem or has ever had it. See attached photos. Their response to this disaster was a recommendation that I have a concrete company do a thorough blasting of the deck and then seal it. This would cost me several thousands of dollars according to some quotes. This is really an unbelievably arrogant response after having spent $48,000 with these people. The other concrete sections around my house (driveway, front walkway, etc.) are over 30 years old and look far superior than this “new“ deck ever did. I wish I had never heard of Alan Pools. My advice to people looking to build or re-build a pool, would be better off to never hear of Alan Pools either.

The project manager and his crew were excellent. They showed up on time worked hard and left the area clean. I would recommend your company with high praise.

Alan Smith company is a great example of a highly organized operation with excellent project management skills. One of the first documents we received was a list of about 6-8 key management personal at the company with their full name, title and direct phone numbers. We received daily updates on work to be performed each day and which crew was arriving. Quality of the work was very good and we are happy with our choice. Mike, Laguna Hills Ca 2017

Our entire experience with Alan Smith was exceptional. His crews and project manger kept us current with their schedule and status of work progress. The site was kept clean and organized. Really enjoyed working with the different crew members. Would recommend them to anyone asking for pool renovation.

We received several estimates for remodeling and replastering our pool. Our pool service company recommended Alan Smith Pools and stated Alan Smith is the ONLY company that he recommends. Everyone that we interacted with at Alan Smith Pools was professional and responsive. Our pool was completed in less than 2 months, there were no extra hidden costs added in and it turned out absolutely beautiful! I have recommended Alan Smith Pools several times and will continue to do so.

We used Alan Smith to replaster our pool and jacuzzi and are very happy. They were professional patient and on time. All their workers and crew were also professional... would highly recommend

I was refered to Alan Smith Pool by a friend who has a pool cleaning and maintenance biz in my local area. I was extremely happy with the scheduling and end result of the project. I would gladly refer them to anyone in need of this service.

The re-plastering of my pool was done very professionally and on time within estimate. I recommend Alan Pools to all that need to have their pools upgraded.

Very professional and on time. Excellent communications to let us know step by step what to expect. Would hire them again and recommend them to others.

Hello Alan Smith Pools, A quick note to let everybody at Alan Smith Pools know how pleased our family is with the pool project. Being a retired contractor I appreciate promptness and schedules of different crews working hand and hand. Especially when all the equipment is being replaced along with the plastering of the pool. The different crews worked like a well oiled machine and was finished more quickly then we imagined. The end result was all cleaned up very well also. Thank you ASPP Doug Clay Costa Mesa, CA

Wonderful experience with Allen Smith Pool Plastering! They remodeled our hot tub in a timely manner and communicated with us almost daily telling us what the next step would be and when that specified team would arrive. Would highly recommend them.