Help! new Kohler Underscore BubbleMassage tub came leaking twice :(
My husband and I splurged and got the $4000+ Kohler Underscore tub with BubbleMassage + VibrAcoustic. However the tub arrived with leaks. Kohler agreed to send a new tub, but the second tub came leaking also!
After talking to local supplier and Kohler multiple times, we can only get credits to another Kohler tub but no refund.
At this point, our options are:
1) Order the exact same tub for the third time, hoping this is not a manufacturer issue that will cause the third tub to leak on arrival or shortly after.
2) Exchange the tub to Kallista Small Perfect tub with BubbleMassage. This will require redo the plumbing and framing already done for the 60 x 30 x 19 Underscore to 60 x 32 x 22 Kallista.
3) Continue to talk to Kohler or the local supplier into giving us a refund... somehow.
Anyone has experience with the Kallista or Kohler tub mentioned? What would you do in our shoes?