Artistic Renovations of Ohio LLC

Thank you so much, it has been truly a pleasure working with you both [and the dogs - they will miss being outside all the time with the guys] You had a clear vision of what you wanted and the results I have to admit are wonderful - tony will have the rest of the pictures and I will get you the copies - I really love the dog wash it is nicer than most bathrooms! Sue wants to stop over to see for herself.
Thank you, Ken

See Brecksville - Timeless Kitchen Photos
We began working with this client in early 02/2012 and after a site visit at their request a proposal was submitted on 09/2012. The owner and her son made changes to the contract and it went back and forth until the final start date of 05/09/2013. The project scope increased after this date adding additional work to the contract. Around 12/13/2013 we were completed less the punch list items. Some of these items were exterior items that needed to be completed in the spring. All items were completed per the contract.

Everyone at Artistic Renovations strives for giving our clients the finest craftsmanship, but there are times that we go above and beyond and still cannot totally satisfy a client. The end result of this project is stunning and the photos are attached. See Brecksville Timeless Kitchen for more photos. Imagine our frustration being on a job and waiting two months or more for a customer to make a selection and blame Artistic Renovations for how long the job took.

There were added extras that were completed [but never paid for] such as the balance of the utility room cabinets that we supplied and installed. The cabinet install was never paid. The utility room counter top was never selected or paid for by the owner. She would not meet Ken at the supplier to pick out the top and kept asking Ken to bring samples and none of them she liked. If she was not paying Artistic Renovations for these products and labor item over the base contract why would Artistic continue to work at her home? In addition, we installed the vanity in the ½ bath only to remove it because she did not like the one she purchased online. We painted several rooms twice or three times because she did not like the color. We did not charge her additional material and labor for the painting. Overage on the tile allowance was never paid as documented and agreed by her son. [$ 3,485.46]

1 – Wallpaper was added on the contract and Artistic Renovations painting crew (Lynne and Jim) installed the dining room. They could not install the wallpaper in the living room until the next weekend. Even though she made a point that she loved their work she decided to hire someone else to complete the living room. We completed the dining room 12/05/13 this had no delay on her June 2014 family wedding.

2- The hardwood floor was installed per the manufactures instruction in her office and was tight. She was very pleased with the install and we moved all her furniture back into the room. Over time there were small areas that the floor opened up [as all hardwood floors do]. All manufactures do not warranty the wood from natural movement due to the moisture content in the home and seasonal changes. The manufacture instructed us to wait until June for the wood to return to normal and stated that the past winter was the worse they have experienced and recommended that the homeowner add a humidifier for the winter months. The owner was to call us in June to give us an update and we never heard from her so we assumed the floor returned back as the manufacture stated. No one from the manufacture has been out to see the floor.

3 - Regarding bookkeeping, we use the same accounting program as other businesses. All checks are copied and deposited individually to our bank account for an audit trail, we provide a spreadsheet that list the invoice number the amount due, the amount paid, check number and date the payment was made. Sometimes it can get confusing when a customer does not pay the total invoice amount or combines several invoices in one check. We update the spreadsheet throughout the project to make sure the customer and Artistic Renovations figures agree. We reviewed the invoices and payments with her and her son agreed that all items balanced. Sue’s bookkeeping experience is 13 years in banking industry and 30 years in the building industry.

Thanks Scott & Rachel,
You have been great to work with - you had a vision of what you both wanted and we tryed are best to bring that to life.
I love the beams and well almost everything about this project!
I can speak for everyone at Artistic Renovations from Marvin, Matt, Doug, Bobby, Eric and everyone else we all enjoyed coming to work for you each and every day.
Thanks
Ken

Thank you for your kind words, everyone here at Artistic Renovations work hard to make each project great and make our clients happy.

Thank you Cindy
It has been a pleasure working with you, the new layout really works great for your family and the custom cabinets truly are amazing.
I know you are thinking of other projects around the house and we would love to continue working with you and your family!
Sue wants to stop out to see the kitchen!
Thank you
Ken

I am sorry this client feels this way -. The project was not just a bathroom we created a bathroom out of a bedroom and had to add the plumbing from the underground to the second floor. They also added structural changes in the kitchen. We have not been contacted about any unfinshed items....I will contact the owners to see what the issues are. At the time we finished they loved the new bathroom and I was never contacted on open issues - if we were they would have been addressed.